PA SSENGER B E HAV IOUR
IMPLEMENTING BEHAVIOURAL
ASPECTS IN CABIN DESIGN COULD
BE A VALUABLE TOOL FOR AIRLINES,
HELPING THEM IMPROVE THEIR
CUSTOMER EXPERIENCE, ENHANCE
OPERATIONS, SAVE MONEY, BOOST
THEIR REPUTATION, AND EVEN CURB
PASSENGER AGGRESSION
Words by Ma r isa Ga rcia .
Ill ustration by Nick L owndes
Subtle 022 aircraftinteriorsinternational.com
JUNE 2019
/aircraftinteriorsinternational.com