ai r c raf t inter iorsinternat ional . com 059
JUNE 2019 007
Features
022 EXPLORING BEHAVIOURAL
DESIGN
Airlines should not underestimate the importance of
considering and implementing behavioural aspects in
cabin design. Experts share why this design method
can improve everything from profits to reputation, to
passenger comfort
034 INTERVIEW: CREATING
THE ULTIMATE CUSTOMER
EXPERIENCE
There are few bigger customer experience experts
than Jeff James from the Disney Institute. He shares
his thoughts on aspects such as personalisation, and
also a few secrets of making the Disney difference
042 LET’S TALK ABOUT CABIN
SAFETY
Have certification rules kept pace with changing cabin
designs and passenger requirements? Are cabins as
safe as they could be? Are the regulators performing
as well as they could? John Walton explores the status
quo in the certification world.…
082 CRYSTAL CABIN AWARDS
The winners of the 2019 Crystal Cabin Awards, the
most coveted prize in the aircraft interiors industry
090 FASTENER INNOVATION
What they lack in size they make up for in numbers.
Take a look at the latest developments in the world of
fasteners
Up front
A selection of the latest technologies,
trends, developments and discoveries
entering the passenger experience airspace
010 How to create a new business class
seat in just 17 months
013 Our roundup of statistics from Q2
2019, encompassing everything
from industry revenues to
passenger tastes
015 Virgin Atlantic has taken a new
design direction for its A350 cabins,
with the bar swapped for a lounge
016 British Airways has also developed
new cabin product for its A350
launch, as it bids farewell to yin-yan
in Club World
018 DESIGN BRIEF: Adding a
bathroom to suites could be the
next big differentiator in first class
020 DESIGN BRIEF: A social space
that could make ultra long-haul
travel not just bearable, but
enjoyable
CONTENTS
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