F B O O P E R A T I O N S
With every FBO vying to offer better levels of
customer service, what does it take to be
the best? BAI speaks to award-winning
FBOs on their rise to the top
Words | Kirstie Pickering
BUSINESS AIRPOR T INTERNATIONAL J U L Y 2 0 1 9 |
BO owners try to
boost their passenger
satisfaction in every
area of operations.
Buy it is often hard to
analyze a business to
see which area is the best to invest in.
There are a number of factors that can
make a FBO great for customers, ranging
from the use of the latest technology to a
relentless focus on customer service.
Here we look at five leading FBOs from
around the world and assess which areas
of technology and customer service they
have invested in.
“It is absolutely essential for every
FBO to have suitably trained customer
relations, operations and ramp staff who
are intelligent, courteous and attentive
to detail,” says Joe McDermott, senior
business aviation consultant at Global
FBO Consult. “A modern FBO will not be
efficient without a robust software system
linking the clients handling request with
the operations room, the ramp and the