MARKET REPORT Healthcare
“Automating, and in turn simplifying the on boarding of headless devices – both wired and
of headless devices – both
wired and wireless - into secure
containers is key. e latest
unied access platforms like
our OmniVista2500 provide
automated policy-based access
for IoT devices, reduce technical
overheads, manpower and derisk
the care pathway.”
“ese are often 24/7,
high priority call management
environments where compliance
is vital and service eciency the
key focus,” says Iain Sinnott at
VanillaIP.
“It is no surprise that with
manpower costs (the biggest
challenge in the health sector)
technology is being asked to
drive eciency. Previously
delivering services like this
was a challenge for smaller
resellers but, with the Uboss
self-management portal,
customers are only really
requiring out of hours support
for service interruption, not call
ow control and user service
manipulation.”
According to Ian
Bevington at Oak Innovation,
transformational pressure
is coming from the need to
provide an ecient and eective
service with extended hours.
“In addition, more and more
activities traditionally managed
by secondary care, for example
minor operations, are being
performed in a primary care
setting. ese pressures are
driving GP surgeries to invest in
technology and collaborate or
merge to form larger entities.”
Which products and services
are selling well?
Neal Humphrey at Alcatel-
Lucent Enterprises, says all
NHS Trust IT managers are
tasked to provide more for less.
“More mobility, more
security, more control, but
simplied. Consequently,
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36 | Comms Business Magazine | May 2019 www.commsbusiness.co.uk
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May.ai 6 16/04/2019 17:25:57
wireless - into secure containers is key.” Neal Humphrey
>
Unied Access on a single
pane, intelligent Fabric (iFAB),
Shortest Path Bridging (SPB)
and application analytics are
all ramping up globally in
healthcare. en there is the
desire to provide sta with new
comms tools like our Rainbow
UCaaS and CPaaS and the
integration of the platforms
with medical and operational
applications. To be honest, we
have a great story and we are
seeing an upturn in business
across LAN, WLAN and
Comms portfolios in the NHS.
It probably helps that cash is
tight and customers are looking
to alternative manufacturers
and partners.”
According to John
McKindland, at Nimans,
NEC’s iCall provides
a complete healthcare
communication solution for
patients, residents and nurses.
Integrating nurse call, nurse
notication and telephony
applications oers a one-stopsolution
for every healthcare
facility in Acute Cure and Care,
Long-Term Care and Assisted
Living.
“It brings ‘voice to the bed’
rather than just a simple alarm
system.”
Ian Bevington at Oak says
additional funding is available
for meeting Quality Outcomes
Framework and LEC targets.
“Products and services
that improve the eectivity
of preventative healthcare
campaigns and secure
additional funding are selling
well and, increasingly, GP
surgeries are moving to SMS
messaging for notications
and telephone triage to reduce
cost and improve service.
Specically, reducing Did Not
Attend (DNA) and maintaining
accurate contact information is
a priority.
Oak Innovation’s
PatientConnect addresses both
challenges, guiding the user
through caller verication and
automating access to patient
records. Preventative care
campaigns can be agged up for
a conversation. PatientConnect
also makes it easy to identify
and capture new numbers.”
Can you be a generalist or is it
essential to specialise in this
vertical…why?
Getting on the right frameworks
is the number one priority for
success says Neal Humphrey at
Alcatel-Lucent Enterprises.
“As the portfolio of
technology expands so the
remit for business partners
is expanding. Other than
that, it’s about commitment.
Partners – and vendors - must
be prepared to work closely with
their prospects and customers,
understand their pain and guide
them on their digital journey.
We decided that to be the
best vendor we needed to focus
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