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COMMS NEWS
May 2020 | Comms Business Magazine | 5
ASSUREMENOW
Agilitas IT Solutions has updated its
online pricing tool, AssureMeNow. The
solution, for hardware maintenance
and professional services, now has
additional functionality to help the
growing number of channel partners who
fi nd themselves working from home.
FLUIDONE
FluidOne has announced the launch of
their 8×8 cloud UC solution. Utilising
Platform One, the solution offers geodiverse
interconnects that feed directly
into 8×8, giving connectivity customers
a premium call quality experience.
ALLIOT
Alliot Technologies has been awarded
the Cyber Essentials certifi cation. The
Government-led assessment strategy
confi rms Alliot’s systems comply with
essential cyber security controls.
BT STRUGGLES
WITH PORTING
OPERATIONS
CHANNEL COMPANIES WERE left
scratching their heads for about
ten days last month as BT’s
porting operations, based in
India, went temporarily offl ine
as the country went into
lockdown. The industry was
quick to react to the apparent
lack of Business Continuity
planning at a time when many
people needed to port numbers
to enable their customers to
work remotely.
Katie Milligan, Managing
Director for Customer
Commercial and Propositions at
Openreach, commented “The
lockdown situation in India did
mean we had to quickly move
our number porting team from
being offi ce based to working
from home.
We’re continuing to work with
UNION STREET WINS UK CUSTOMER SATISFACTION AWARD
UNION STREET TECHNOLOGIES has won the
The Awards are judged by a panel of
Customer Focus category of the UK
industry experts, business leaders and
Customer Satisfaction Awards. The
academics.
category was judged on a variety of
Commenting on Union Street’s win,
factors including how Union Street’s
Vincent Disneur (pictured) said, “We’re
customer focus strategy was
very honoured to have won this award,
implemented, its benefi cial outcomes and
especially given the high calibre of
how both employees and customers were
entrants from across the UK. As a provider
engaged with the strategy. Other award
of business-critical software to the
winners included household names such
channel, our customers need to know they
as John Lewis & Partners, Amazon and
can depend on us to provide the highest
Laithwaite’s Wine.
levels of service and support. This is why
Organised by The Institute of Customer
our teams put such a strong focus on the
Service, The Awards are widely regarded
continual improvement of our service
as a benchmark for quality in the
delivery. To have our efforts recognised in
customer service industry, celebrating the
such spectacular fashion is extremely
efforts of organisations and individuals
rewarding, but we won’t be resting on our
that have implemented successful
laurels. We have a number of new
customer service strategies. Open to
initiatives planned for the coming months
entry by organisations throughout the UK,
that will enhance our service still further.”
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Vincent Disneur
our colleagues in India to make
sure they have the tools they
need to bring the service back
to its usual standard whilst
they’re in lockdown and we’re
training more colleagues to help
lighten the load. In the
meantime, we have not stopped
porting. We’ll ensure that all of
our customers can continue to
have their number porting
requests dealt with quickly and
seamlessly.”
Although it appeared
operations were clearly
impacted, the backlog was
cleared within a week, new
requests can now be moved
through the system.
Unfortunately, at the time of
writing the communications
with the porting team had not
been re-established and time
scales for completion were still
uncertain. Comms Business
understands operations are
continuing at close to normal
levels.
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