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12 | Comms Business Magazine | July 2019 www.commsbusiness.co.uk
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June.ai 4 14/05/2019 14:40:02
5G fi nally arrives
MOBILE CUSTOMERS IN the UK can now use 5G
as EE starts the roll out of their new services.
Vodafone is set to follow this July with Three’s
services online in August.
Commenting on the launch, Angela Logothetis,
CTO, Open Network Division at Amdocs, said,
“The hype around 5G has been matched by a high
level of investment by mobile operators. We’re
now seeing the fi rst live networks being made
available to consumers with EE’s 5G network
launching today. EE will now be exploring if
they can run multiple networks for specifi c use
cases – from health to manufacturing, logistics,
connected vehicles and consumer connectivity.
Dani Warner, broadband expert at uSwitch.
com, commented “Three’s 5G plans will have
signifi cant repercussions across both the mobile
and broadband industry, particularly with the
announcement that 5G home broadband is part of
the roll-out. Not only is Three’s 5G service set to
be available in more cities than either Vodafone
or EE, but the network is also confi dent its speeds
will be twice as fast as those of its rivals.”
Andrew
Dickinson
(pictured),
MD at Jola,
commented
on a recent
Comms
business
Podcast,
“My feeling is
that Three are going to be a much more friendly
carrier. They are talking about launching a fi xedmobile
broadband product in London. They are
going to be selling fi xed-broadband in the same
way they have been selling 4G through Relish up
until now. The big difference for the Channel is in
mobile broadband because the coverage isn’t as
important. If you only have coverage in 19 cities
and you are travelling 5G might not be attractive.
If you have a fi xed broadband or Ethernet
replacement service it doesn’t really matter. As a
reseller you can sell into those territories where
you know you have coverage.”
INTY
Cloud services distributor intY has
announced the opening of a new offi ce
in the US state of Nebraska, expanding
its operations in North America.
AXIS
Ingram Micro U.K . & Ireland have
announce the partnership with Axis
Communications, a new Physical
Security business unit within the
newly formed Specialty Solutions
business unit at Ingram Micro.
UNION STREET JOINS INSTITUTE OF
CUSTOMER SERVICE
UNION STREET TECHNOLOGIES has become a member of the Institute
of Customer Service. This move refl ects the company’s commitment
to deliver outstanding levels of customer care for all communication
providers (CPs) that use its aBILLity software.
Union Street’s Head of Sales & Marketing, Vincent Disneur
(pictured), said, “Union Street has always differentiated itself by
providing service, support and consultancy that CPs can count on to
leverage our solutions to maximum effect. Our customers deserve
the very best and, whilst we may already lead the industry in this
area, working with The Institute will help to drive new initiatives and
ensure our customers remain at the heart of everything we do.”
VanillaIP strike
analytics deal with
Akixi
VANILLAIP HAS STRUCK a
deal with analytics specialist
Akixi to give resellers the
opportunity to drive up ARPU,
margin and deal closing
revenues.
As CX (customer experience)
continues to be the focal point
business communications,
the partnership will now bring
Akixi’s services to the VanillaIP
partner portfolio.
Commenting on the launch
this week of the Akixi products,
VanillaIP Sales & Marketing
Director, Iain Sinnott, said, “I
have known the team at Akixi
for years and I am absolutely
thrilled to have their products in
our portfolio. Customer service
is a high demand area for most
businesses and the amount of
power the Akixi range adds to a
sales or support help desk hunt
group is astonishing. When we
sat down to discuss partnering,
the wallboard feature alone
(that converts missed calls into
lost revenue) convinced me of
the benefi t to our partners and
their clients, but there is so
much more.”
Commenting on the
partnership, Akixi Managing
Director, Bart Delgado, said,
“We have developed this
product range to really deliver
huge advantages for SME
sector businesses and in the
hands of real solutions sellers
it is a simple win for customers,
resellers, providers and
ourselves.“
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