To support a distributed workforce
more – none of which seamlessly
– with some in the office,
work together or across every
some at home and others working
device. Many companies know
in coffee shops or abroad – it’s
their solutions are out-of-date and
vital to ensure the communication
recognise the hassle of keeping
and collaboration experience is
them running. They need to move
consistent no matter where
their communications to the
employees choose to work, what
cloud for better cost and quality,
device they are using, or what
but they don’t want to disrupt
network they’re connected to.
their business. The idea of cloud
This new working pattern is not
collaboration sounds great, but
just about meeting the needs and
technical and financial challenges
expectations of GenZ or ensuring
remain.
your business can attract the best
talent, it’s also about having a
With its 150-year heritage in business
business continuity plan in place
communications technology
so that work can continue no
and a unique partnership with
matter where employees find
RingCentral, Avaya has brought
themselves.
its extensive experience in unra-
velling the complexity of UC to
UCaaS the Avaya Way
Avaya Cloud Office™ by RingCentral,
their new UCaaS solution.
While traditional phone systems
Avaya Cloud Office™ solves the
have typically served as the foundation
challenges of complexity. A good
for business communications,
way to illustrate this is by looking
nowadays the specific
at why email is so popular at
means by which a worker reaches
work. It’s because it’s easy, simple
someone is inconsequential –
and all in one place: you have one
what matters is that they are able
email address synchronised
to stay connected and remain
across all your devices (laptop,
productive. With this aim, many
mobile phones, tablets, smart
companies have invested in
watches, etc.). Not only are
collaboration technology, but
inbound emails synchronised, you
found themselves faced with
can start typing an email on one
mounting complexity and frag
device and then pick it up later
mentation. They have phones,
using a different device before
conference numbers, messa-
sending. Voice, on the other hand,
ging, SMS, fax, video software and
is completely fragmented. Each
www.avaya.com | 2 device has its own number,
feature set, and voicemail box.
Employees might not know how
to reach someone or what
number is best to call – but what if
they would rather message, video
call or if the query requires a team
chat? In today’s always-on world
of multiple mobile touchpoints,
employers need to provide any
and all the options for remaining
in touch and the ability to move
seamlessly between them.
Avaya Cloud Office™ solves this
problem by adopting the email
model. Every user has a single
business phone number which
synchronises across all their
devices. Incoming calls ring on all
devices and calls can be passed
from device to device without
disruption. No matter where you
are, what device you choose to be
working on, and what network it’s
connected to, one single number
connects you by voice, text, fax
and video. If you miss a call, you
have only one voicemail box for
all unanswered calls, and instant
notifications for voice and fax
messages can also be sent via
email, SMS or the Avaya Cloud
Office™ app. But Avaya Cloud
Office™ is about much more than
keeping you updated, it’s about
providing you with a new way of
working that is a truly immersive
/www.avaya.com