CCOOMMMMSS N NEEWWSS
BYTES...
SOFTDIAL
Sytel has launched version 11 of their
Softdial Contact Center (SCC) hosting
platform, supporting fully blended voice,
chat, email, SMS, video, and all social
channels.
CONNECT
Agilitas has launched its ‘CONNECT to
Collaborate’ guide, which is the second
in the company’s series of ‘How-to’
reports. The reports are a central part
of Agilitas’ channel insight campaign,
‘CONNECT – Voice of the Channel’, which
was launched back in 2019.
INTERACTION
Despite a rise in online self-service a
survey, commissioned by intelligent
call tracking software company
ResponseTap, reveals that only 15% of
people don’t think human interaction is
important at all when they are making
a purchase
ACO now available in the UK
AVAYA AND RINGCENTRAL have
announced the UK commercial
availability of the Avaya Cloud
Offi ce by RingCentral solution.
“We are very excited that
Avaya Cloud Offi ce is now
available in the UK, providing
businesses with a compelling
public cloud option for intuitive
and integrated communications
and collaboration,” said Steve
Joyner (pictured), Managing
Director, Avaya UK&I. “With
organisations’ ways of working
constantly evolving, we believe
that Avaya Cloud Offi ce, as a
subscription-based solution, will
be able to offer the fl exibility and
agility that customers are
Research Manager Enterprise
demanding from technology
Communications &
providers nowadays. In addition
Collaboration, IDC. “According to
to providing customers with a
IDC Europe forecast, UCaaS will
better way to call, meet,
grow at a compounded annual
message and more, the rollout of
growth rate of 23.3% between
our Avaya Cloud Offi ce unifi ed
2019 and 2022, which is higher
communications as a service
than the 17.1% anticipated during
(UCaaS) solution continues our
the pre-covid-19 period. This is to
own transformation as a cloud,
help facilitate remote
software and services
collaboration as working from
innovator.”
home becomes the new norm in
“It is now more important than
the post crisis period. It is,
ever before that vendors in
however, not just enough to
UC&C are able to provide UCaaS
provide UCaaS – it needs to be
for clients both new and
customizable, fl exible, modular,
potential,” said Oru Mohiuddin,
agile, frictionless, scalable,
omnichannel and secure to cater
to the varying needs of
enterprises.”
With 85 percent of companies
using two or more disparate
collaboration applications to
meet customer and end-user
requirements, Avaya Cloud Offi ce
provides an all-in-one solution
and just one app that delivers
seamless collaboration across
multiple channels and more than
130 ready-to-use integrations,
enhancing the way
organisations communicate with
customers, partners and
colleagues.
Panasonic launches new digital deskphone
GIACOM BRINGS
NUVOLEX TO UK MARKET
GIACOM HAS PARTNERED with
Nuvolex, becoming the fi rst
Distributor in the United Kingdom
to resell the Nuvolex ManageX
platform – an advanced
Multitenant Management
platform, supporting Microsoft
365 and Azure administration.
Brian Hamel, Nuvolex CEO,
comments: “We have a lot of
MSP DNA – we’ve held the same
jobs and experienced the same
pain when managing multiple
Microsoft 365 and Azure
tenants, so we understand the
issues our MSP customers face
and we know how to solve them.
We’ve taken our extensive
experience and knowledge and
incorporated it into an
innovative solution to solve
some of the most pressing cloud
management problems in the
MSP community.”
PANASONIC HAS LAUNCHED its
next generation of business
digital desk telephone with a
large colour LCD display screen,
intuitive operation and
customisation options. With
20% of global business desk
telephones still predicted to be
digital in 2024, the KX-DT6
Series offers a great way for
businesses to extend the life of
their digital telecommunication
systems whilst providing
employees with a slim and
modern-looking digital desk
phone.
Delivering a similar
experience to its IP
counterparts, the KX-DT680 has
a highly visible and intuitive to
use LCD colour display in a desk
footprint much smaller than its
predecessor.
“Organisations considering
an upgrade of their
telecommunications system
often face a stark choice,” said
Shinta Muya, European Product
Marketing Manager for
Panasonic Communication
Solutions Division. “Should they
invest in a new IP-based system
and the rewiring of the offi ces,
with all the associated costs, or
simply remain with the existing
functioning system and
upgrade the digital telephone
handsets.”
14 | Comms Business Magazine | August 2020 www.commsbusiness.co.uk
/www.commsbusiness.co.uk