MARKET REPORT Team Collaboration
“The future is about cloud, mobility, light weight web technologies, and communication API’s (CPaaS). When it
comes to collaboration, Web RTC is a must have for collaboration everywhere and with any device.”
replicating complex call routing
and call ows. What’s needed
is the ability to retain the PBX
capability and deliver the users
a Teams calling experience.”
WebRTC impact?
Hailed as the industry ‘gamechanger’
about ve years ago
WebRTC didn’t quite get the
start many thought it would.
After the browsers managed
to agree on their common
standards the WebRTC train is
now gathering pace.
Darren Gallagher says “ e
future is about cloud, mobility,
light weight web technologies,
and communication API’s
(CPaaS). When it comes to
collaboration, Web RTC is a
must have for collaboration
everywhere and with any
device. With the increased
transformation to cloud,
security and cyber security
solutions are more and more
important. Clearly Web RTC
and security technologies are
very important, but they can be
considered as base technologies.
“Powerful future-proof
collaboration solutions will help
to automate routine work by
embracing arti cial intelligence
and work ow automation
technologies to drive outcomebased
Darren Gallagher, Global Director – Solution Management - Collaboration, Atos
business results.
Transcription and translation
are perfect examples which add
tremendous value in the areas
of organisational knowledge,
during meetings, through
customer interactions with bots
and in vertical and industrial
use cases.”
Ian Rowan, Channel
Manager at Wildix UK,
commented “WebRTC is a
technology that is already
everywhere, every PC, every
Mac and every mobile device,
this means users, both internal
and external can collaborate
without the need to install
anything, not even a plug in,
how can this not transform
the way we collaborate when
you consider that WebRTC
supports Voice, video, chat, le
transfer and screen sharing, all
the functions that users require
to collaborate.
“So why are so many
vendors still using standalone
applications that need to be
installed, con gured and
supported? As an added bonus,
using WebRTC to provide this
functionality within a Web
browser means that users are
not worried about using another
new application, workforce now
are already using similar web
VENDOR VIEWPOINT
PAUL DUNNE, HEAD OF EMEA CHANNELS AND ALLIANCES, POLY
“It is the vendor’s job to simplify the UC&C technology for both external
and internal business communications. Poly develops open standardsbased
solutions that work seamlessly with all other UC&C audio and
video collaboration devices and solutions available in the market.
Working closely with our partners, we offer organisations the ability
to customise the UC&C package they purchase. We provide training
and certifi cations to our partners so they can offer the best package
of solutions that is created individually for each customer. The best
type of collaboration tool/process demands technology that doesn’t
require any setup, can connect to multiple audio or video conferencing
solutions and automatically integrates whether you are in a huddle
room, large meeting room or using,
for example, BlueJeans, Zoom or
Microsoft Teams from at desk using
a high-performance UC&C headset.
Less time spent connecting is less
time wasted and, of course, less
stress which directly impacts
the business’ relationship with
customers or partners for the
better.”
applications for chat etc without
attending any training course.
“ ere are so many more
advantages of WebRTC,
think about BYOD or remote
working, its great I can access
the web-based CRM system but
if you can o er the full features
of the telephone system that
includes a Full UC&C solution
then why have a phone at all.
e same can be said for remote
working, even in an emergency,
I know given the time of year
snow days could not be further
from our minds but how many
business days were lost last year
due to snow? We have to face
facts; our climate is changing so
unexpected weather will a ect
us more and more. Already
knowing customers devices will
support your internal systems
should be considered.”
The future of collaboration
Matteo Kotch, Cloud Business
Development Manager -
Europe North, Alcatel-Lucent
Enterprise (ALE) commented
“Another technology or
means that is impacting the
way collaboration apps are
being delivered is through
the online ‘developer hubs’
that many collaboration
vendors are starting to actively
promote. rough these online
platforms, developers, business
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30 | Comms Business Magazine | September 2019 www.commsbusiness.co.uk
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