Making The Virtual
Contact Centre a
Having been forced to adopt remote working, many contact centres are now starting
to see virtualisation as the way forward. It is predicted that contact centres will not
fully return to traditional centralised operations but embrace virtualisation with
around 5-25% of agents working from home.
So how do you create the super connected agent, working form anywhere and
across any channel of interaction? How do you get the visibility and insights to
eectively manage a virtual operation?
Become a truly virtual contact centre that has the agility to adapt as your needs and
your customer preferences evolve. Future proof your contact centre with Cirrus:
Greater Eiciency: Intelligent
Routing & AI Powered
insights to manage
login & Secure
Ability to analyse
Intrigued? Let’s talk and explore how Cirrus can
create your future proofed virtual contact centre.
0330 022 5784 email@example.com www.cirrusresponse.com @CirrusResponse