CALL SERVICES / NUMBERING - ENGHOUSE INTERACTIVE COMPANY PROFILE
Enghouse Interactive offers technology and applications to improve performance, drive customer
interaction, enhance the customer experience and increase agent productivity within the
contact centre. Our portfolio of customer interaction management solutions which are scalable in
deployment, size, complexity and integration, offer choice and flexibility, whatever the business
type or budget size.
We are also a truly channel-focused organisation with channel ready products and real
understanding of the challenges faced by our partners in developing compelling propositions.
Through our global network of partners supported by 16 international operations, we help
thousands of organisations of all sizes, industries and complexity to improve their service,
productivity and operational efficiency.
marketplace and their solutions are intuitive
and can be delivered to scale” Patrick Daly,
Operations Director, Amillan.
“We have continued to see great growth
working in Partnership with Enghouse and the
market leading Contact Centre offerings they
help us provide to our customers. The need
for companies to differentiate their Customer
Experience and first and every contact with
customers becomes more critical than ever.
Enabling AI and automation alongside an
integrated and security accredited multichannel
customer experience has become
a necessity and Enghouse work shoulder
to shoulder with GCI to help achieve this.
Our work together was recognised through
several awards and nominations during 2018”.
Mike Ayres, Chief Commercial Officer, GCI.
PRODUCTS & SERVICES
u Call & Contact Centres
u Call Management
u Call Recording
u Professional Services
www.enghouseinteractive.co.uk
T: +44 (0)20 3357 3040
E: marketingemea@enghouse.com
@EnghouseInterac
Overview of products and services
Communications Center (CC) is a modular
solution which includes omnichannel contact
centre, operator attendant console, selfservice,
survey and outbound capability,
vocal coaching and call recording. It enables
partners to position, price and deploy quickly
and easily to meet end customer needs.
Quality Management Suite records
conversations and screen time along
with agent evaluation and speech to text
transcription adding value to channel partner
propositions.
VocalCoach analyses agent and customer
enabling organisations to monitor and improve
conversations in real-time as well as evaluate
call recordings.
The unique selling points
• Our solutions support deployment
methods from premise based, through to
private, public and community cloud and
hybrid requirements
• As a leading Microsoft partner our
solutions enable businesses to gain
efficiencies from leveraging Skype for
Business and Microsoft Teams
• We co-engineer our solutions with
Microsoft and have carried out more
than 600 deployments using Skype for
Business
• We invest in interoperability with a
pathway for a controlled migration and
can support multiple UC/PBX environments
simultaneously
The benefits to the Partner
• The brand agnostic nature of CC in
combination with its rich functionality
allows resellers to add value in a fastgrowing
market
• We offer a range of solutions that enable
resellers to grow their business with
us from investing in basic on-premise
capability right through to adopting high
grade service providers platforms
• The “sweet spot” for our solutions is up to
500 agents enabling Enghouse interactive
to address 95% of the UK market for
contact centres
How a Partner can add the product/service to
their portfolio
Our partner programme is only open to
partners who have undergone a rigorous
selection process and can implement and
offer professional services around our
solutions. Once accredited we work with them
to create joint business plans and provide
support to achieve these goals.
Customers can be confident they’re buying
from a vendor committed to working with the
channel to deliver solutions that maximise
end-user business benefits, and from
partners expert in a range of capabilities and
businesses.
Additional information
“Amillan is committed to delivering solutions
to make organisations perform better.
Enghouse Interactive’s contact centre
solutions are a key component in making this
happen. They have a great reputation in the
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