CLOUD SERVICES / SOFTWARE - CONTENT GURU
COMPANY PROFILE
Content Guru is a leading cloud contact centre and customer engagement provider operating across
Europe, Asia-Pac and the US. The company’s multi-award-winning platform, storm®, combines
unrivalled scalability and fully-blended, omni-channel contact processing (including WebRTC, chatbot,
web chat, Instant Messaging, social media, SMS, email and voice) with integration to hundreds of
third-party platforms, allowing customers to engage at any time, from any place and on any channel.
Its modular architecture allows organisations to ‘unlock’ new capabilities as and when, supporting
phased migration to the cloud and evergreen technology.
storm is used by hundreds of organisations, in sectors ranging from finance and government
through to travel and utilities. Customers relying on storm for mission-critical services include NHS 111,
UK Power Networks, G4S, Serco and Rail Delivery Group.
PRODUCTS & SERVICES
u Call & Contact Centres
u Call Management
u Call Recording
u Cloud Services/Software
u Hosted Telephony
u M2M/ IoT
u SaaS
u Unified Comms
www.contentguru.com
T: 01344 852 350
E: sales@contentguru.com
@cgchirp
Overview of products & services
storm enables resellers to deliver complex
cloud communications services at scale at
competitive and affordable price points.
Services include:
• Omni-channel cloud contact centre solution,
predictive dialling, customer self-service,
call and screen recording, and real-time and
historical reporting.
• Unified Communications including inbound
and outbound services, iPBX telephony,
business continuity and audio conferencing.
• Integration capabilities that converge data
and customer communications into one
centralised environment, making it easier
for staff to work efficiently to solve incoming
enquiries.
• Artificial Intelligence (AI), intelligent
automation, Natural Language Processing
and chatbot solutions, predicting customer
demand, supporting human interactions
and creating automated responses to basic
enquiries.
The unique selling points
• storm offers intelligent automation, complex
integrations, unrivalled scalability and featurerich
capabilities in a single, unified platform.
• storm converges omni-channel contact
centre, customer engagement, unified
communications, and deep third-party
integration in a single browser-based
interface for agents.
• storm adds value to your clients’ existing
telecommunications estates by working in
a hybrid environment, overlaying powerful
new features while allowing organisations to
make the most of their previous investments.
The benefits to the reseller:
Content Guru offers resellers a differentiated
proposition that is ‘easy to sell’ and ‘worth
selling’. It is based around healthy reseller
margins, experienced pre-sales support,
expert project teams, and strong technical and
network support services.
Content Guru helps its partners to create
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strong end-user business propositions through
a solution-selling philosophy. storm services
are simple to implement with single points of
contact for support and account management.
How a reseller can add the product/service to
their portfolio
Content Guru provides extensive reseller
support in the form of:
• A partner provisioning portal to allow
services to be rapidly deployed and created
by non-technical staff using Content Guru’s
unique service creation environment, storm
FLOW™.
• Training and ongoing support.
• Sales and marketing collateral.
• Battle cards (e.g. ’how to spot a storm
opportunity’).
Additional Info
• The company was named a ‘Challenger’ in
the 2018 Gartner Magic Quadrant for Contact
Center as a Service, Western Europe.
• 2018 saw Content Guru win at the IT Europa
and European Contact Centre and Customer
Service Awards for storm solutions deployed
with major customers.
• Last year, Content Guru launched
brain®, its Artificial Intelligence toolset.
It fuses AI technology with storm cloud
communications to deliver services such
as Natural Language Processing, speech
transcription, intelligent automated
chatbots, chatbot to web chat convergence
and image recognition.
• storm Customer Knowledge System™
(CKS™), Content Guru’s cost-effective
CRM, case management and ticketing
solution, offers organisations a 360º view
of the customer.
/www.contentguru.com
/www.commsbusiness.co.uk
link