As any forward-thinking
CEO will tell you,
Customer Experience
(CX) is today’s No.1
business battleground.
Firms that combine their contact centre
and employee communication (Unified
Communications) in a single dynamic
platform are seeing 3x greater improvement
in customer satisfaction and 2.4 times more
revenue growth1.
A global pioneer in integrated, cloud-based
communications, 8x8 allows your clients
to engage more deeply with customers,
empower their employees and transform their
business for the future. Our X Series products
bring together Unified Communications
and Call Centre as a Service on a single,
customisable, globally-mobile platform.
Equip your clients to
go that vital extra mile.
With a single, unified cloud engagement
solution, companies can arm their employees
to communicate, collaborate and access the
organisation’s most valuable data - all via the
same intelligent, easy-to-manage platform.
The result? They’re able to keep pace easily
with their customers’ accelerating expectations,
leading to lower churn and increased revenue.
Meanwhile, budgets and headspace are freed
up, facilitating innovation and planning.
Customer Experience.
Employee Experience.
It’s all about the X.
A seamless choice of channels
• Let customers engage in the way that
suits them best, whether by voice,
email, chat or other media
• Switch instantly between channels,
even during the same interaction
• Summon expert colleagues to join the
conversation for a smoother resolution
Turn customer data into
understanding
• Provide your clients with a single
platform of intelligence
• Bring customer data together in a silofree,
actionable format with advanced
analytics
• See each customer interaction in the
context of their wider journey
Collaborate, innovate and deliver
• Empower employees as never
before, with cutting-edge, real-time
collaboration tools
• Make customer contact and employee
engagement tools accessible via
a single, globally mobile app for
maximum workplace flexibility
All the freedom and flexibility
of the cloud
• Low hardware and capex
• Easy to install, maintain and upgrade
• Easy to keep secure
• Easy to scale as your business grows
1. Aberdeen, 2017 and changes
2. Kleiner Perkins Internet Trends Report 2017
3. 8x8 Customer Survey, 2016
4. IBM Institute for Business Value, 2018
Explore the full potential of a partnership with 8x8, call 0333 043 8888 or visit www.8x8.com/uk
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