EUROPEAN
ANALYSIS
A challenging climate for DHL, which nonetheless
found silver linings in the clouds
innovations last year: in sales, for example, the introduction of
Rapid Rate Response and smartBooking was ground breaking.
And booking spot rates online with immediate confi rmation –
what has long been taken for granted in the passenger business
has now been transferred to the much more complex world
of cargo. The same applies to check-in – a data comparison in
advance and the associated optimised delivery is now possible
for the fi rst time with service offers such as PreCheck. These
developments will above all benefi t our customers, and we are
confi dent that they will set new standards in our industry.
“With heyworld, we are offering the cross border e-commerce
sector a completely new logistics service that is unparalleled
worldwide and we are pleased about an excellent start and
constantly growing demand. At the same time, we will also
continue to strengthen our position in our traditional core
business and offer our customers additional cooling capabilities,
for example. As with all innovations, one thing remains very
important for us also in the future: air cargo is a people’s business.
We look forward to continuing to offer our customers quality
solutions tailored to their individual requirements in the future.”
Addressing pharma – and more besides
IAG Cargo’s spokesperson was at pains to stress the carrier’s
fl exibility – an essential element in today’s cargo sector where bad
news seems to follow bad.
“The nature of our business means we have to be equipped
to withstand volatility in the market – whether that comes from
politics or wider global economic trends. Despite this, we are
committed to continued investment in our own operational
effi ciency and innovation in our customer offering; for example,
our fresh and premium products.”
He moves on to mention the development of IAG’s product
and service offerings based
on specifi c feedback from
its customers. The group’s
Constant Climate offering
is an example of this, in
which it has formed tripartite
relationships with forwarders
and pharmaceutical companies
to help build an industry
leading product. “What we
heard from customers in the
segment is that they wanted
more security for temperature
sensitive products, which is
why we have begun offering
a service to ensure specifi c
shipments can receive an
elevated level of monitoring
and security,” he explains.
... we invested
heavily in our
strategic support
for customers
Bert Nappier, President, FedEx Express
Europe & CEO, TNT
“Our pharmaceutical product
as a whole has evolved
signifi cantly over the last
decade, and by working with
our customers we have built
a global pharmaceutical
network, received industry
certifi cations and invested in
state of the art facilities, all
of which has allowed us to
meet the understandably high
standards set by this crucial
global industry.”
Additionally, IAG has
used technology to drive
innovation and streamline
its customer interaction.
For example, it has invested
heavily in IAGCargo.com:
online bookings now exceed
30% of its total bookings,
which has rocketed from just
1.7% just two years ago.
“Finally, we are also
working with other
companies to ensure we’re
challenging the status quo:
we have recently trialled the
application of autonomous
drone technology to improve
the effi ciency and reliability
of our operations and we are
looking at how 3D scanning
technology can streamline
the way we scan and identify
freight.” He adds that IAG
was also the fi rst player in
the industry to test airside
driverless vehicles, another
interesting area that is
developing rapidly (see the
article on page 14).
10 February 2020 www.airlogisticsinternational.com
/IAGCargo.com
/www.airlogisticsinternational.com