AVAYA IS EXPANDING its A.I.Connect ecosystem with new partners and partner
offers, including an increased focus on incorporating new artificial intelligence (AI)
capabilities into its unified communications (UC) solutions. Knowmail and over.ai are
the newly designated A.I.Connect partners with solutions aligned to Avaya’s overall UC
and collaboration strategies.
“Avaya’s deep expertise in creating communications and collaboration experiences
for enterprise workers leverages AI capabilities for natural language understanding
and personal assistants. With the addition of new AI solutions from companies like
Knowmail, over.ai andothers, our A.I.Connect initiative continues to expand the
ecosystem helping to provide optimal AI capabilities for strengthening workforce
engagement across omnichannel communications,” said Eric Rossman, Avaya Vice
President, Alliances and Partnerships.
“Avaya continues to aggressively position AI as a critical element of both the UC
and contact centre strategies offered to their clients,” said Zeus Kerravala, Principal
Analyst at ZK Research.
“Building off the long-standing
success of their DevConnect
Program, Avaya’s A.I.Connect
initiative allows them to
capitalise upon the expertise
of their ecosystem for a wide
range of use cases, helping
enterprises establish early
leadership positions through
the application of analytical and
predictive capabilities enabled
by AI and Machine Learning
capabilities.” © zapp2photo-stock.adobe.com
www.commsbusiness.co.uk
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Plantronics upgrades Manager Pro
PLANTRONICS HAS LAUNCHED a new version
and employees manage noise and
of its Plantronics Manager Pro cloud
distractions.
software along with partner momentum
In addition to expanding support
in adopting Polycom Device Management
for devices, this new release adds
Services (PDMS-SP) cloud solution.
contextual data points to the critically
Plantronics Manager Pro v3.12 allows
important insights. IT Pros can equip
enterprise IT managers to administer
their entire enterprise with Plantronics
and support audio devices from a
data to enhance and improve their
central location. This new release
employee collaboration experiences.
expands device support with the latest
Plantronics Manager Pro now offers the
Plantronics enterprise headsets, Savi
ability to save, schedule and deliver
8200 Series and Voyager 4200 UC Series
reports and customers can utilise the
as well as the My Habitat Soundscaping
newly released Plantronics app for
feature to help IT administrators
Microsoft Power BI.
AVAYA EXPANDS A.I. CONNECT
5G to expand enterprise opportunities
AMDOCS HAS REVEALED the findings of a
new survey that shows nearly 80% of
European CSPs expect the introduction of
5G to expand revenue opportunities with
enterprise customers. It also finds that
34% of operators plan to offer 5G services
commercially to this sector by the end of
2019, a figure that will more than double to
84% by the end of 2020.
Conducted on behalf of Amdocs by
market research and consultancy firm IDC,
the survey interviewed C-level executives
and other senior management from 105
communications service providers across
North America, Europe and Asia Pacific.
In-depth qualitative interviews were also
conducted with a selection of respondents.
Matthieu Loreille, VP Head of Consumer,
Enterprise and Technology Marketing at
Amdocs commented, “5G technologies
such as network slicing will allow them
to tailor the performance, security level
and characteristics appropriate to each
business, opening up differentiating
monetisation opportunities. Furthermore,
by leveraging additional technologies such
as artificial intelligence, edge computing
and hybrid cloud, operators will be strongly
positioned to support enterprises in their
digital transformation journey.”
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/www.commsbusiness.co.uk
/www.fastest4.co.uk
link