CCOOMMMMSS N NEEWWSS
KAKAPO LAUNCHES TWITTER QUEUES
FOR BROADSOFT
KAKAPO SYSTEMS HAS announced the general
availability of its Twitter queues for BroadSoft.
This is an extension of the Unity Contact Center
framework that provides Web Chat and Call
Back queues as an overlay on the BroadSoft
BroadWorks system.
Steve Tutt (pictured), Marketing Director at
Kakapo Systems, outlines the new addition and
where it fi ts in the market. “End users are moving
their customer support requests not just to
digital channels but to public and social channels.
Twitter is the best example, where individuals can
massively amplify their frustrations on a public
feed. The implication is clear; any company with
customers has to raise their game if they are
Yeastar and Voicefl ex partnership
eases IP-migration headaches
YEASTAR AND VOICEFLEX have jointly announced
the technology partnership with each other.
After the full interoperability testing between
Yeastar S-Series VoIP PBX and Cloud PBX with
Voicefl ex SIP trunks, Yeastar has built a tight ITSP
partnership with Voicefl ex.
Alan Shen, CEO at Yeastar, commented “We
are both aiming to provide a reliable and costeffective
IP-capable portfolio to our customers
in the UK. And our ITSP partnership ensures
that Voicefl ex top SIP technology is available
to Yeastar products users and customers. With
Jola arms partners to
combat carriers
CHANNEL PARTNERS SELLING voice and data SIMs to
SMEs and large corporates often fi nd themselves up
against the carriers directly. Savvy buyers are looking to
channel-only mobile suppliers for competitive packages
and a differentiated offering, to help them win the
business. End users are looking for the best deal and a
way to avoid paying large data overage bills.
Lee Broxson (pictured), Sales Director of Jola,
commented “Our new O2 tariffs give partners the ability
to compete with the carriers directly. We provide our
partners with the tools to eliminate bill shock completely,
which is a compelling differentiator. The new O2
products strengthen our channel-only mobile propostion
which also includes, Vodafone voice and data, Vodafone,
O2 and EE data only packages, fi xed IP, EE and multinetwork
B rand N ew and Ex clusiv e
serious about
offering Twitter
as a frontline
customer
service
channel.”
Tutt adds, “We see omnichannel requirements
really starting to impact SMB. Our solution has been
designed for minimum touch and dovetails with any
existing BroadSoft deployment. It’s not something
else that has to be set up. In fact, if you have a
BroadSoft-based service, then you are already 99
percent set up. Twitter queues, as well as Call Back
and Chat on your customer’s website, can literally
be set up in minutes from the Kakapo Cloud.”
our association, I believe we can both make
something valuable to the UK’s VoIP market in the
future to embrace the All-IP era.”
Nathan Ronchetti, Head of Operations at
Voicefl ex commented, “We are pleased to
connect with Yeastar. It’s easy to take for
granted that IP enabled networks and devices
will talk to one another, but seldom do we
think about how they communicate together.
Connectivity is everything and so interoperability
with telephony manufacturers is of paramount
importance.”
H and sets in y our comp any br anding
BYTES...
JULIAN
Nimans showed its colourful side
with a purple theme day to remember
founder Julian Niman – and to raise
hundreds of pounds for charity.
£700 was generated in his memory
to support Epilepsy Action, a charity
committed to a better life for everyone
affected by the condition.
RE:CALL
TeleWare has extended the
capabilities of its communications
app, Re:Call, by introducing instant
messaging (IM) and group messaging.
Re:Call provides a solution for
separating employees’ personal and
business communications on the same
device.
3XC
Gradwell has been confi rmed as the
fi rst solutions provider to be appointed
by 3CX. Gradwell’s channel community
will now have the opportunity to take
full advantage of increasing demand
for 3CX’s IP PBX, plus the telephony
solutions and services that wrap
around it.
M2M, roaming SIMs.”
Contact NTA on: 01708 320000 or Email: sales@nta.co.uk
10 | Comms Business Magazine | May 2019 www.commsbusiness.co.uk
/www.commsbusiness.co.uk
link