CCOOMMMMSS N NEEWWSS - MOVERS & SHAKERS
Emm and
Reynolds hand
over the reins
at Oak
AKIXI UPGRADES
APP WITH
ENHANCED
REPORTING
AKIXI HAS LAUNCHED its latest update to its
mobile app. The app continues to display
real-time statistics on Akixi’s customisable
wallboards, however this most recent release
also includes an option for Akixi 2000 users to
benefit from enhanced functionality with ACD
agent reporting and control.
With this option enabled, supervisors are able
to view ACD agent lists, summary and detailed
statistic reports, BLF displays, as well as
control an agent’s status, for example, signing
agents in/out of call queues or setting their notavailable
codes.
Call centre managers can now be proactive
in managing and adjusting their resources
immediately, in response to real-time
information, directly from the mobile app.
Bart Delgado, Managing Director at Akixi,
commented “The Akixi team is focused on
evolving the product to anticipate and meet the
ever-changing needs of our customers, many of
which are based in a call centre environment.
This latest app release is an exciting
development in the evolution of our portfolio
and reflects the growing trend towards anytime,
anywhere working.”
OAK INNOVATION MERGED Oak
Innovation, based in the UK, and
OakSI, based in Canada, to acclerate
David Reynolds, Chief Technology O cer
their move to the cloud.
The combined company will be led
by David Reynolds, Chief Technology Offi cer and William Emm, Chief Growth
Offi cer. James Emm and Phillip Reynolds will continue to play an active role
on the Board of Directors. Adam Bardsley will continue in his role as Managing
Director.
William Emm, Chief Growth Offi cer said “This is a natural move that will enable
us to grow by leveraging sales, marketing and support strengths across the
combined business. I am especially excited about the opportunity ahead for us
in North America.”
HIGHNET SIGNS AS TIER-ONE
WHOLESALER FOR XELION
XELION HAS SIGNED its second UK wholesale partnership
with HighNet in Scotland. HighNet will now act as a
tier-one wholesaler to the Channel for the Xelion hosted
telephony service. In an initial move, HighNet is migrating
500 hosted extensions from a legacy platform to the
Xelion service.
From its head offi ce in Inverness, HighNet manages
over 22,000 business lines, billing over 100 million
minutes a year.
For HighNet, David Alldritt, Technology and Innovation
Director for the company stated, “We are pleased to now
offer our channel partners the Xelion hosted telephony
service for their customers. By providing a hosted
telephony platform that puts channel resellers in the
driving seat, supported by our expertise and experience in
IP telephony, Xelion allows our partners to offer customers
a truly differentiated service tailored to their needs.”
H andsets in your company branding are designed to
BYTES...
INFRACAPITAL
Infracapital has entered into an
agreement with SSE plc to buy a 50%
stake in SSE Enterprise Telecoms for a
total consideration of up to £380m.
$143BN
Cloud infrastructure spending is
forecast to surpass $143 billion in 2020.
£1,000 CARROT
ICUK has launched a ‘£1,000 carrot’
offer. The scheme offers cashback for
customers adding new FTTC 80/20 tails
to their base. Between the period of
01/05/19 until 30/06/19, it is offering
a cashback incentive of £250 for 10
new connections, £500 for 15 new
connections and £1,000 for 25 new
connections.
LENOVO
Tech Data has announced a distribution
agreement with the Lenovo Data Centre
Group, that will see the vendor’s full
range of products and services being
offered to the distributor’s reseller
customers In Ireland.
accelerate partners margins and lock- in customer ownership
Contact NTA on: 01708 320000 or Email: sales@nta.co.uk
8 | Comms Business Magazine | May 2019 www.commsbusiness.co.uk
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