CALL SERVICES / NUMBERING - RED BOX
COMPANY PROFILE
Red Box is the leading dedicated voice specialist, empowering organisations to capture, secure and
unlock the value of business wide voice. With the most open, connected platform, we capture and
transcribe voice communications from over 55 systems (legacy/new), across global enterprises
and SMEs. Our customers retain complete data sovereignty and we connect them to the broadest
partner ecosystem to maximise the value of captured voice data.
Working with our global reseller channel, we are trusted by leading organisations across
financial, contact centre, government and public safety sectors (including six of the world’s top
banks, 85% of global interdealer brokers, 1,700 call centres and over 70% of UK police forces) we
capture and secure millions of calls daily for over 3,000 customers around the world.
data set, voice holds much more value than
any other means of communication.
Unlocking this data can provide invaluable
insight with a huge number of potential
business outcomes for your customers, such
as addressing automation, security, fraud or
enhancing employee engagement and their
customer’s experience. Unlock untapped
customer value and revenue opportunities
by adding the Platform for Voice to your
portfolio.several awards and nominations
during 2018”.Mike Ayres, Chief Commercial
Officer, GCI
PRODUCTS & SERVICES
u Call & Contact Centres
u Call Recording
u Cloud Services/Software
u Collaboration
u Professional Services
www.redboxvoice.com
T: 0115 9377100
E: enquiries@redboxvoice.com
@redboxrecorders
Overview of products and services
Ensure the capture of your customers’ voice
communications from across their business
by adding the most resilient, open and
connected voice platform on the market to
your offering.
By capturing, securing and transcribing
voice from all new and legacy communication
platforms, we connect you to the widest
possible customer base, from SMEs to global
enterprises.
Additional customer value and revenue
opportunities are also available through our
partner ecosystem of application and value
added service partners who cover storage
and archiving to analytics, AI, Business
Intelligence, CRM, and compliance tools,
leaving your customers free to use whatever
works best for their organisation.
The unique selling points
• Captures communications from 55+ UC and
telephony platforms
• Integrates with leading analytics, BI,
CRM and archiving solutions such as
Brandseye,Salesforce® and HubStor
• Market leading up to 99.999% platform
availability
• Fast and accurate speech to text
transcription
• UK R&D and 24/7 support (whether 1st line or
helpdesk to helpdesk)
• Swift to deploy and a range of deployment
options
The benefits to the Partner
• Channel led – Red Box is committed to
driving and winning business through our
global reseller channel
• Global Reach – We capture voice for over
3,000 customers globally and provide
reseller support from our teams around
the world
• Flexible and compelling commercials
for resellers and customers (SMBs to
enterprise) - inclusive bundles and
concurrent licensing models
• Integrated platform – the most resilient, open
and connected platform that operates on all
cloud, hybrid and on-premise environments
How a Partner can add the product/service to
their portfolio
• Your dedicated account manager will be on
hand to get you and your sales teams up to
speed fast
• Pre-sales and project management support
will be aligned to your opportunities
• Free training - F2F and online
• MDF and marketing support are available to
kick start your lead gen activities
• Our support teams are available 24/7
whether direct to customers or as 3rd line
to your own helpdesk
Additional information
Voice is powerful – it is spontaneous,
intuitive and natural. Conversations convey
context and sentiment, they build over time
and help us understand each other. As a
14 | Channel Profiles 2019 www.commsbusiness.co.uk
/portfolio.se
/www.redboxvoice.com
/www.commsbusiness.co.uk
link