CALL SERVICES / NUMBERING - ENGHOUSE INTERACTIVE
COMPANY PROFILE
Enghouse Interactive is a global provider of customer engagement solutions that improve performance,
drive customer interaction, enhance customer experience and increase agent productivity within the
contact centre. Our platform agnostic solutions, which are scalable in deployment, size, complexity and
integration, offer choice and fl exibility, whatever business type or budget size.
We are a channel-focused organisation with channel ready products and real understanding of the
challenges faced by our partners in developing compelling propositions. Through our global network
of partners supported by 16 international operations, we help thousands of organisations of all sizes,
industries and complexity to improve their service, productivity and operational effi ciency.
channel to deliver solutions that maximise
end-user business benefi ts, and from
partners expert in a range of capabilities and
businesses.
Additional Information
Amillan is one of our Gold accredited partners
on our partner programme. Read what they
have to say about working with Enghouse
Interactive.
“Amillan is committed to delivering
solutions to make organisations perform
better. Enghouse Interactive’s contact centre
solutions are a key component in making this
happen. They have a great reputation in the
marketplace and their solutions are intuitive
and can be delivered to scale” Patrick Daly,
Operations Director.
PRODUCTS & SERVICES
u Call & Contact Centres
u Call Management
u Call Recording
u Cloud Services/Software
u Professional Services
u Video Conferencing
www.enghouseinteractive.co.uk
T: 020 3357 3040
E: marketingemea@enghouse.com
@enghouseinterac
Overview of products and services
Our customer engagement solutions enable
your customers to “have it their way” when it
comes to building their customer experience
channels.
Contact Centre: Our solutions can intelligently
streamline all contact media type into a single,
fully integrated solution with omnichannel
queuing and skills based routing, to ensure
customers are served fi rst time, every time.
Self-service: Our Chatbots & AI, Knowledge
Management and IVR applications help reduce
traffi c to the contact centre and enable
customers to self-serve.
Quality Control: To optimise business
performance we offer a choice of quality
management tools covering call recording and
screen capture, vocal coaching, voice of the
customer and business intelligence.
The unique selling points
• Our solutions support deployment methods
from premise based, through to private,
public and community cloud and hybrid
requirements
• As a leading Microsoft partner for over 12
years our solutions enable businesses to
gain effi ciencies from leveraging Skype for
Business and Microsoft Teams
• We invest in interoperability with a
pathway for a controlled migration and
can support multiple UC/PBX environments
simultaneously including Skype for
Business, Microsoft Teams, Cisco & Avaya
The benefi ts to the Partner
• The UC/PBX agnostic nature of our solutions
in combination with its rich functionality
allows resellers to add value in a fastgrowing
market
• The “sweet spot” for our solutions is up to
500 agents enabling Enghouse interactive
to address 95% of the UK market for
contact centres
How a Partner can add the product/service to
their portfolio
Our partner programme is only open to
partners who have undergone a rigorous
selection process and can implement and offer
professional services around our solutions.
Once accredited we work with them to create
joint business plans and provide support to
achieve these goals.
Customers can be confi dent they’re buying
from a vendor committed to working with the
12 | Channel Profi les 2020 www.commsbusiness.co.uk
/www.enghouseinteractive.co.uk
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