UNIFIED COMMS / MOBILITY - TELCOSWITCH
COMPANY PROFILE
TelcoSwitch is a rapidly growing Telecommunications company that delivers innovative
business services to the telecoms sector. We enable optimised business communications
by providing a turnkey, open standards-based hosted telephony platform, together with the
other key elements needed to build out telecommunications capabilities for our partners and
their clients, delivering a complete, end-to-end UC solution.
TelcoSwitch takes Unifi ed Communications to the next level by providing exceptional user
experience across software, hardware and support for our clients and partners. Our service
is delivered exclusively through a dedicated partner program of like-minded businesses – over
99% of which stay with us. We offer Partner packages to suit all types of resellers, whether
they require a ‘fully managed’ service or they have their own resources to implement our
platform for their customers.
www.telcoswitch.com
T: 0330 122 7000
E: whatsup@telcoswitch.com
Overview of Products and Services
TelcoSwitch boasts a tremendous and varied
range of offerings. From hardware, with our
partnerships with Yealink and other leading
manufacturers, to our own fl exible and
powerful software platform CallSwitch, which
has been designed from the ground up by
telco industry veterans.
We back all of this up with a dedicated
private network infrastructure to enable great
quality and resilience, expert engineering
staff and a client / partner support structure
that proudly delivers on our demanding SLAs.
TelcoSwitch provides specialised features for
Contact Centres, a self-service provisioning
portal, full Partner white labelling and
TelcoSwitch Academy training.
The unique selling points
TelcoSwitch offers a market leading
commercial proposition given the hardware
brands, features and functionality on offer.
For complete fl exibility our tiers are aligned to
business, contact centre and ‘Lite’ feature
sets, all with a fully resilient backbone.
Our Partner empowerment philosophy is
a core TelcoSwitch value. Our capability for
excellence in support is ever-growing, with
fi rst-line support that others simply don’t
provide, dedicated and ongoing training, plus
the ability increasingly to ‘self-serve’ via our
portal.
The benefi ts to the Partner
Resellers in our Partner programme receive
amazing support: training and demo kits, a
full white labelling solution including branded
collateral for Marketing, and dedicated Sales
training. And of course we offer our resellers
a self-service portal for provisioning orders
and number porting, to make things quick
and easy.
TelcoSwitch offer the fl exibility of lifetime
or recurring business models for the best fi t
for our Partners’ fi nancial set-up, and even a
selection of fi nance partners.
How a Partner can add the product/service to
their portfolio
With ease! TelcoSwitch is completely geared
around making it as easy as possible for a
reseller to become our Partner. We do our
best to remove all the possible barriers to
entry, including fi nance, because we know
from our collective industry experience
exactly what those can be.
To get started on your journey, just email
whatsup@telcoswitch.com or give us a call
on 0330 122 7000 and we will do everything
we can to help you succeed.
TelcoSwitch – Implementing our 2020 Vision
At TelcoSwitch we are aware that
communications services are constantly
evolving and this is what drives us always
in a forward direction. Our leadership team
has been boosted by some great arrivals
and acquisitions. We want to double our
channel base in 2020, and we can’t do that
without a company-wide ambition to improve
constantly, to seek out the best people and
technologies and to do the best we possibly
can for our Partners and Clients.
We will achieve these aims by capitalising
on the investments that we have made. We
boast an Operational and Support structure
that is designed by telco industry experts to
the highest standards because we realise
that this makes a massive difference to
our Partners. We want to have Partners
in the truest sense of the word – we want
them to succeed, we want to listen to what
they have to say and we want to give them
the fl exibility and individual attention that
perhaps they would not get with the larger
monolithic providers in our industry.
With our growth rates over the last four
years, we are determined to be ahead of the
curve in anticipating Partner demands. We
do this by constantly evolving and improving
our products and services and being ready
4 | Channel Profi les 2020 www.commsbusiness.co.uk
/www.telcoswitch.com
/www.commsbusiness.co.uk
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