Parker Bioscience lters
market, chooses IndySoft
Employing approximately 58,000 people globally, Parker
Hanni n is the world leader in motion and control technology.
Its Parker Bioscience Filtration UK facility in Birtley, Tyne and
Wear, has recently undergone a multi-million-pound
development programme, making it one of the world’s most
modern manufacturing sites for integrated bioprocessing
solutions.
At the site, the Instrument Service Group maintains, tests
and calibrates a wide range of customer equipment, including
lter integrity testing machines. The group’s Andrew Harker
(pictured) recently searched for an effective asset management
software solution to streamline the group’s processes, increase
productivity, help in maintaining data integrity and improve
logistics. IndySoft won out against several other packages that
“were not easy to adapt to our particular needs, and were also
relatively dif cult to use”.
Harker further explains his group’s activity and need:
“The high quality ltration systems manufactured by Parker
Bioscience Birtley are sold throughout the world. These systems
perform critical operations by accurately monitoring and
validating the performance of our customers’ ltration systems.
“The paper-based system we were using to oversee the
recall, processing, calibration, issuing of relevant certi cation
and the return of our customers’ lter integrity testing
machines was only capable of handling our previously lower
volume of work. As our installed base grew, the resulting
increased workload began to show the limitations of the paper
system.”
IndySoft Europe managing director Jake Bishop
demonstrated the software’s capability to Parker Bioscience
Birtley. Its logical structure, ease of use and speed, plus its
ability to streamline the operations of the Instrument Service
Group, were all underlined, while additional advantages were
also revealed, with other departments seeing potential in the
system, too.
Adds Harker: “Although the original justi cation and return
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on investment case was based on calculated
time savings, we were now able to identify other ef ciencies
IndySoft would bring to our Instrument Service Group. Also, as
it was proven that several other departments would also gain a
range of advantages from the software’s adoption, it made the
argument for purchasing IndySoft even more compelling.”
So that, plus its easy integration with existing IT systems, saw
him update the investment justi cation to include the
software’s wider bene ts.
And he concludes: “Unlike some of the other more rigid
software solutions we considered, IndySoft is extremely
exible and adaptable. As we have now gained more
experience and con dence in the software’s use, we have
begun to customise various screens and work ows to suit our
own particular use.”
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