HR toolkit Operational efficiency
toolkit...
strategic without getting the basics right
products
Havensrock Thrive
Havensrock Thrive, a new
wellbeing app launched
by Punter Southall Health
and Protection and
approved by the NHS, aims
to address workplace mental health
issues by giving access to one-on-one support from mental
health nurses. The app allows employees to monitor their
mental health daily through a Mood Meter and record the
reasons for their current mood. Based on their results
different activities are recommended.
Price: £20 plus VAT per employee per annum
Visit: www.havensrock.com/thrive/
Coffee on why it
Ceridian’s Dayforce
shared services at Costa Coffee
schedules so they can access
the latest updates made
by managers.
Who would you
recommend it to?
Having 18,000 UK-based
employees creates challenges
– complex scheduling
requirements, variable shift
patterns and an engaged team
who expect wages to be
accurate and paid on time.
From a management
perspective we
are always striving for
improvement and excellence,
and require information and
actionable insights that support
this aim. Any organisation that
has similar objectives should
consider Dayforce.
What’s been
the result?
We’ve successfully implemented
Ceridian’s Dayforce
workforce management
technology to be able to
plan and optimise staff
scheduling for more than
1,300 coffee shops across the
UK. This allows our leaders
to focus on supporting their
teams to deliver an excellent
customer experience.
The success of our
initial investment is also
demonstrated by the level of
user adoption we are seeing,
with more than 8.5 million
mobile sessions in the past
12 months.
Where now?
After such high levels of
adoption we are extending
our use of the Dayforce
platform into payroll and
talent management.
Back to basics...
An office redesign
Why does it matter?
The office environment can play an
important part in the success of a
company. While it might not be an
automatic priority for executives,
work spaces can have a huge impact
on fostering company culture and
supporting a brand’s image. Office
design is also integral to team
satisfaction and morale, with research
finding that an intelligent space
improves productivity by up
to 20%.
Do…
Ask what
people
want and need.
Before rushing into finding
a new office space and making it your
own, think about what your company
needs. Is the location convenient for
your workforce to commute to and for
hosting client meetings? Are you
expanding rapidly as a team? What
facilities do you need? It’s vital to
address these questions before getting
down to business, otherwise you’ll
have to make last-minute decisions
along the way. The goal should be an
office that reflects your ethos and
encourages collaboration.
Be smart. Think carefully
about the layout; an intelligent
office design can influence how your
employees work throughout the day.
It’s important your team doesn’t feel
restricted to their designated desks;
you can cater for all job roles and
preferences with alternative work
spaces such as hot desks, outdoor
seating, sofa areas, meeting rooms
and phone booths. Providing the
facilities your people need can help
boost productivity and champion
flexible working.
Embrace company
culture. Personalising the
office to reflect your organisation
reinforces your culture, values and
ethos. Displaying awards and
company branding can help your team
feel proud of their work and closer to
the company mission. As well as
enhancing employee satisfaction, a
bespoke office can leave a positive
lasting impression on clients or new
employees. Ultimately, if you want to
give your customers an awesome
experience the work has to start at
home – ensuring your team feels
happy and productive.
Don’t…
Ignore your people. You
want to make sure you are
creating a work space that your
people can enjoy and be productive
in, so get a consensus on ideas. Some
team members may prefer breakout
zones to roof terraces, while others
may value pet-friendly spaces over
gym facilities. By taking their
preferences into account you’re
showing how much you value them
and their work. You’ll never be able to
make everyone 100% happy but, by
understanding what’s really
important, you’ll be able to do a much
better job than if you never asked.
Forget the basics. Don’t
forget the simple things. Decor
can have a major impact on the
atmosphere and can affect mood and
psychological health. Greenery, air
quality and natural and thoughtful
lighting can do wonders for reducing
stress and helping to create a
productive environment. Don’t
underestimate the impact a decentsized
kitchen equipped with quality
appliances can have on employee
satisfaction as well.
Be afraid to be bold. Once
you have the basics down you
can start looking at more innovative
additions. Childcare facilities and
24-hour access have dramatically
increased in popularity as
flexible working becomes more
commonplace. Games rooms, beer
on tap, and free fruit and snacks can
also be added to improve morale and
encourage staff to take regular breaks
to improve both their mental and
physical health. HR
Tushar Agarwal is CEO of Hubble
hrmagazine.co.uk November 2019 HR 45
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/hrmagazine.co.uk