| Technology Profile
open-road tolling, expand
payment options and give
common interface for drivers
including physical receipts in
real time, and are more cost
effective than manual tolling
lanes. While most toll lanes will
be AET nationwide, in order to
maintain steady traffic flow,
non-AET lanes can operate with
better toll servicing than manual
toll operations through the
ATPM, considering the lowering
demand for cash alternatives.
ATPMs allow technology to
evolve regarding tolling, while
still maintaining choices and
creating more efficient interface
replacement at archaic toll
booths. Meanwhile,
standardized ATPM equipment
can be interoperable with overall
backoffice systems, allowing
collection that preserves
consumer choice.
The future is not either or
Overall, the future will belong
to the most cost-effective toll
agencies who adopt both AET
and non-AET approaches to
their toll roads. Application
of both will help transition a
toll agency into the future and
provide the means to adapt and
constantly provide evolutionary
improvements to their systems
to keep pace with similar
evolutionary technical
improvements and usages
in their daily lives.
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March/April 2020 Traffic Technology International
www.TrafficTechnologyToday.com
079
prefer only to be tied to their
smartphones, eliminating the
need for a wallet and credit card
all together.
Choice benefits
A-to-Be believes that providing
choices for methods of payment
will create greater customer
satisfaction as people adapt
to the concept of tolling. Toll
policies that implement user
choice of payment methods will
enhance privacy protection and
help prevent social exclusions.
ATPMs in specific roadway
locations, coupled with AET,
allow for individuals to pay
by cash, credit card, debit card,
or smart phone interface if they
choose to pass through a tolling
point. Alternatively, customers
can enroll in AET systems and
pay the bills or have funds
drawn off of their payment
accounts as they pass through
gantries. Both systems allow
both options for consumers
simultaneously.
ATPMs, strategically placed
throughout roadways, typically
in shoulder lanes where they do
not block traffic, allowing for
Left: ATPMs in the right
locations are a costeffective
tolling method
A-to-Be
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it inherently invites social
exclusion. To participate in AET,
individuals must have access to a
bank or be able to establish good
enough credit for a credit card.
According to the National
Congressional Research Service,
the highest percentages of AET
users nationwide is about 75-
82%. The remaining individuals
either do not have credit, are low
income families who operate
only on a cash basis, are
immigrants who do not have
access to banks, are infrequent
users of tolls so avoid the bills in
the mail, are technophobes and
do not wish to be tracked by the
government, or are visitors
passing through a state and don’t
intend to be tracked down by
a backoffice to make payment.
Moreover, AET toll collection
has created new risks for
personal privacy and financial
information of the institutions
processing payment. As cyber
security continues to be a mega
trend, some citizens would
rather opt for cash payment
systems that are foolproof when
it comes to identify theft. On the
other end of the spectrum,
millennials continue to use apps
as methods of payment – like
Apple Pay – and may someday
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