Unified Communications MARKET REPORT
driving force in UCaaS.
Cost eectiveness should
be ultimately measured by
resultant enhanced business
productivity, which a properly
researched and delivered
UC solution can bring to a
business, no matter what size.”
What should resellers be
looking for from these
apparent one size fits all
products in terms of vendor
support?
John McKindland says that high
levels of support are available
from Nimans. From presales
all the way through the sales
cycle. On occasion there’s direct
vendor support too. But these
are accreditation models, not
something that can be sold o
the shelf. ere’s high levels of
accredited training spanning
technical and sales knowledge
needed to be able to deploy.”
Alex Grant says 24 Seven
Cloud believes that the key to a
one size ts all product in terms
of vendor support is to choose
a fully scalable solution from a
vendor with a suite of products
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MARKET TRENDS
At the end of 2019 Mitel released the findings of their survey on
workplace productivity and business communications trends. The
key findings from the report included;
• Employees reportedly spend more than half of the average
workday communicating and collaborating. However, respondents
note that, on average, 13% of their day is wasted due to
communications inefficiencies.
• Lost productivity is not the only negative result of communications
inefficiencies. Almost half (47%) of respondents had experienced
friction between employees and/or departments due to inefficient
communications and collaboration.
• Nearly a quarter (24%) cited that inefficient communications
have had a negative impact on customer satisfaction. With that
knowledge, it’s likely that additional costs of lost business,
employee attrition, or missed opportunities also have a hidden
impact on the bottom line of many organisations.
• Employees are inclined to ‘use what they know’ when it comes to
their communications and collaboration tools, which means phone
and email are not going away any time soon. These technologies
still dominate the top five most used communications methods
(97% each) while face to face meetings are still considered the
most effective way to communicate (53%).
Gamma has illustrated how to successfully scale
up and down with their Horizon ecosystem
theory if a reseller is on the
correct tender then they can
get involved with the right
applications. Teams is one,
and solutions from some of the
traditional PBX vendors are also
available.”
And are they cost eective
across these user spreads?
John McKindland says that
in terms of costs they don’t see
many large deployments based
on an OPEX model.
“I’d say an average deployment
for a standard reseller is under
100 users and where UC
solutions are concerned it tends
to be a perpetual licence rather
than a monthly recurring OPEX
model.”
Alex Grant at 24 Seven
Cloud says that with regards
to the cost eectiveness of UC
solutions, he believes that each
business is unique, and as such
the requirements for a UC
solution may vary considerably
across SME, Mid-Market and
Enterprise.
“is also goes someway to
explain why the Enterprise
is no longer the main
products and services can now
happen at a much faster rate
than in the past. As a result,
innovative new software features
can be rolled out much faster,
cheaply and easily to specic
market verticals. is means
the trickle down aect is less
pronounced.”
John McKindland, National
Sales Manager, Nimans, says,
“In theory you can but in
reality, the picture is slightly
dierent especially in terms of
successfully competing – via a
one pane of glass solution. Voice,
instant messaging and CTI
integration are what customers
require.
e other consideration is that
up to 5,000 user opportunities
are very rare. However, in
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