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HUAWEI
Sir Michael Rake, former Chairman
of BT Group, has joined the board of
Huawei Technologies UK, having been
an adviser to the company since 1
January 2019.
ICALL
Tollring is supporting partners by
offering new iCall Suite Analytics
licences free of charge for new and
existing customers until 1 June 2020.
They are also running a series of free
webinars to support this initiative,
showing businesses how, in practice,
they can use analytics to manage
remote teams.
MERAKI
Comstor has announced a pan-European
distribution agreement for the Cisco
Meraki Go range – the simple, mobile,
and secure networking solution,
purpose-built for small businesses.
RADIUS REPORTS INCREASE IN
COMMERCIAL VEHICLE THEFT
RADIUS TELEMATICS HAS seen a
big increase in the thefts of
commercial vehicles and plant
since the Coronavirus lockdown.
With many offices, factories and
construction sites abandoned
thieves appear to be taking
advantage of unattended
locations.
According to Radius, vehicles
and plant not equipped with
security devices that detect and
track unauthorised movement
are especially vulnerable as the
Aggregated Voice Channel Model for Direct Routing
AS THE POPULARITY of Microsoft Teams increases,
Nottingham based company Zapappi have
launched a unique aggregated voice channel
offering for their Teams Direct Routing product that
will help Partners differentiate themselves from the
crowd.
Designed to maximise revenue potential within
an increasingly crowded market, Zapappi’s Direct
Routing provides a competitively priced channel
model with flexible 12 – 36 month terms. Partners
also benefit from built-in voice channel bursting,
end-to-end automated provisioning (including
PowerShell automation as standard) and real time
reporting within the Zapappi managed portal.
Peter Ryan (pictured), Head of Business
Development at Zapappi commented, “We are
starting to see increased demand for Direct Routing
and our Partners are now able to bring something
different to the table when speaking to their
customers. By providing a true wholesale model,
we are giving complete control over how they wish
to manage contention across their entire direct
routing estate, enabling them to build their own
tailored product, while taking advantage of a fully
automated provisioning process.”
ELITE OFFERS VOICE
PROMPTS TO ALL
AS COVID-19 CONTINUES to
impact all sectors of the
community and the
outlook on the pandemic
is changing daily, time is
of the essence for many
businesses to
communicate with their
customers.
Whilst communication
tools such as social
media, email and websites
can aid mass scale
customer communication,
telephony systems remain
a key frontline contact
tool. As enterprises
experience a spike in call
volume, the pressure is on
for them to work harder to
contain and maintain
optimal customer
experience.
To help ease
communication demands
and enable everyone to
continue to serve clients
providing a professional
presence, Elite is offering
free professional voice
prompts to all. Elite
Group’s COVID-19
professional voice prompt
bundle can be used on
any compatible IVR phone
system.
Adam Turton, Managing
Director, Communications,
Elite Group commented
“When the opportunity
arose to offer everyone
free professional voice
prompts, we took it.
Normally they are
provided as an additional
add-on, that is chargeable
and attached to a core
managed service
package. However, these
aren’t normal times and
we are extremely
conscious of the need to
support other businesses
and groups where we
can.”
thefts may go unreported for
many days or even weeks.
“From security tracker alerts
we have seen a doubling in plant
and van theft since the
lockdown began. It’s incredible
that when we are all selfisolating
and worrying about a
deadly virus, crime is being
committed while people and
organisations are so
vulnerable,” said Greville Coe,
Managing Director of Radius
Telematics.
8 | Comms Business Magazine | May 2020 www.commsbusiness.co.uk
/www.commsbusiness.co.uk
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