SPONSOR ADDRESS
Building Beyond
Telecoms and internet service
Paul Stobart, CEO, Zen tells us how the company is investing in its exceptional customer service for partners and
customers across the UK
providers (ISPs) have an
essential role to play in
ensuring that organisations
customers. We are unbundling a
further 300 exchanges over the
next twelve to eighteen months.
With growing demand for
the connectivity driven by
emergent technologies including
IoT devices and applications,
our investments mean that we
will have the infrastructure in
place to help our partners cope
with the increasing demands
from their clients for more
connectivity of the highest
quality.
Investment in our people
Finally, as part of our expansion
plans, we recently opened a
new oce in the heart of Leeds,
widening our catchment area so
that we can continue to recruit
people with the requisite skills
and expertise. We have increased
investment in training and
development for all our people
to ensure we continue to provide
exceptional customer service.
We have ambitious plans
to accelerate growth with a
commitment to supporting
our channel partners. As early
adopters of new technology,
such as ultrafast broadband,
we help position our channel
partners to stay ahead of their
competition.
rough continued
investment in our people, our
infrastructure and systems, and
in seeking to work tirelessly to
nd new and improved ways of
looking after our customers, we
believe we are on the right path
for sustained growth.
of all sizes can eectively
communicate and conduct
business. Yet many providers,
as multiple research studies
demonstrate, have a reputation
for poor service, unreliable
delivery, and unsatisfactory
customer experiences.
Partners need to trust in
and rely upon their provider
to ensure they have the tools
and technologies to help them
become technology leaders in
their own right. Moreover, they
need dedicated help and expertise
Paul Stobart, CEO, Zen
on hand should there ever be a
problem. at is why, at Zen,
we have dedicated on-boarding,
stopping there.
rolling out a number of ultrafast
account and service delivery
We have ambitious plans for
connectivity products. We
managers to support our partners’
growth – our aim is to become a
were one of the rst to deliver
needs, all supported by dedicated
£150m+ business by 2023.
ultrafast FTTP to our partner
training and marketing teams.
And this growth will demand
community; many providers
We put the happiness of our
investment in new technologies,
still choose not to oer ultrafast
people, customers and suppliers
services and networks. We are
solutions to their channel
at the core of everything we do.
a technology services provider
partners. We boast the second
With our people-rst approach,
delivering a broad range of
largest ultrafast FTTP footprint
and our technical excellence, we
connectivity, networking and
in the UK delivering download
believe we make a real dierence
communications solutions, from
speeds of over 300Mbps to
to our partners every day.
award-winning Broadband for
eligible customers. More recently,
is people-rst approach
residential customers, through
we’ve applied the same early
has helped us build a strong
Ethernet and communications
adopter principles to G.Fast, also
reputation. We’ve grown from
solutions for our small business
providing download speeds of
a company with its roots in
customers, to Cloud connectivity,
over 300Mbps.
the North West serving local
networking and communications
customers to a national business
solutions for our Enterprise clients.
Investment in our networks
serving over 100,000 businesses,
We are making signicant
Our on-net exchange footprint
consumers and partners across
investments:
now extends to more than 400
the UK. In 2018 we achieved
exchanges giving us end-to-end
£71m in revenue, up 11% from
Investment in our products
control of the infrastructure
the previous year. But we’re not
We have been pioneers in
that supports our partners and
Zen. Larger than you think.
4 | Digital Britain 2019 www.commsbusiness.co.uk
/www.commsbusiness.co.uk