“Civil authorities all over the globe decide for our
headsets, as the ATCOs can concentrate on their prior tasks
without the need of taking care about their other tools”
AIR TRAFFIC TECHNOLOGY INTERNATIONAL 2020 87.
The Imtradex products are designed to
meet the need of the ATCO’s, without
compromising long term reliability. The
mechanical design and the ergonomic PTT
buttons support a long-term wearing
comfort with high usability for daily work.
The diversity of different cables and
connectors, each for special application,
underlines the focus on the aviation and air
traffic sector. But not only limited to the
daily work, Imtradex supports also the
“Since years, civil authorities all over the
globe decide for our headsets, as the ATCOs
can concentrate on their prior tasks without
the need of taking care about their other
tools”, says Ralf Kudernak.
Service and support strategy
As a worldwide active company, Imtradex
recently started an initiative to meet today’s
service and support needs. The concept
includes different service and support
options. The complete Imtradex headsets
and push-to-talk buttons are fully service
and repairable, but also with high mean
time between failure factors. In close
cooperation with business partners and
ANSPs, Imtradex is starting to provide
service all over the globe.
“This supports our customer in their right
choice for our products, such as the AirTalk
series or our handset HS3.”, says Ralf
Kudernak, CEO of Imtradex.
The service strategy includes different
kinds of service contracts, training courses
for business partners and ANSPs as well as
offers for on-site repairs at customer sites all
over the world.
Not limited to after sales support,
Imtradex supports each customer also in the
pre-sale phase, with individual consulting for
the best option and sampling of the
individual choice of the customer.
For around six years Imtradex has designed
their own USB products for use in dispatch
rooms and training areas of air traffic
control. USB technology is commonly used
in Air Traffic Management for training and
simulation. Imtradex supports a variety of
key vendors and the training offices with
their products, says Benjamin Baier, head of
business development at the company. One
of the key aspects of Imtradex’s USB product
is that each device has a unique identifier.
What does that mean?
It means that each individual USB device
is recognised as different, even when two of
the same products are connected.
Furthermore, USB technology supports
splitting options while using binaural
headsets. The USB products, especially the
PTT buttons and headsets, have the same
look and feel as the operational headsets and
therefore provide a positive effect on
routines in stressful and dangerous
situations. One of the major advantages is
that training can more closely resemble the
Also, while using dividable headsets with
connectors such as quick disconnect, flat
disconnect, Binder or Lemo between
headset and PTT button, the headsets can be