CCOOMMMMSS N NEEWWSS
BYTES... TUPMAN’S CONN3CT
MONITORS
Sales of monitors through distributors
in Western Europe (WE) grew +14%
year-on-year in the part of the second
quarter of 2020 up to the fi rst three
weeks of June, according to the latest
data published by CONTEXT
NOMADIX
Purdicom has signed a supplier
agreement with edge-gateway vendor,
Nomadix, complementing its broad
Wi-Fi & networking portfolio. Nomadix
technology allows users to control their
visitorbased network (VBN) or highspeed
internet access (HSIA) network
EDR
28% of companies that have
implemented an Endpoint Detection
and Response (EDR) solution have been
able to detect cyberattacks in just a
few hours or even almost immediately
after an incident happened according to
Kaspersky
ACQUIRES ICR
CONN3CT HAS ACQUIRED ICR
Speech Solutions & Services
Limited, a highly specialised
speech application development
company in interactive voice
response (IVR) and next
generation speech bot technology.
The acquisition serves as a key
development in Conn3ct’s M&A
strategy by adding important skills
and intellectual property in IVR,
critical to delivering the ultimate
customer experience.
Alex Tupman, CEO at Conn3ct
commented “Conn3ct’s vision for
contact centre IVR is quite simple:
we want to move away from rigid,
linear applications to something
that is more human and satisfying
to the customer’s experience. We
want to distance ourselves from
individual channel bots to a single
conversation AI engine, that
supports voice and chat channels.
After careful consideration of the
market players, we determined
that ICR is not only a great
strategic fi t for Conn3ct’s future
vision but can ensure that we are
at the cutting-edge of IVR
technology and, ultimately, the
customer experience.”
VIRTUAL1 PICKS UP PACKETFRONT
VIRTUAL1 HAS PURCHASED
PacketFront Software, providers
of network orchestration
solutions for complex multivendor
residential, enterprise
and MPLS networks.
Founded in 2001, the Swedish
based software house delivers
effi cient network automation
solutions for telecom operators,
city carriers and enterprises in
more than 20 countries,
including Virtual1.
Virtual1 founder and CEO Tom
O’Hagan (pictured) said “Virtual1
have worked closely with
PacketFront for a number of
years, and they have been a key
partner in the creation of our
market leading Software Defi ned
carrier network (SDN) strategy.
Acquiring PacketFront helps to
secure the intellectual property
that we have heavily invested
in, as well as recognising how
critical orchestration software
is to the future of both Virtual1
and the wider industry.”
O’Hagan continued “Whilst
PacketFront will join the Virtual1
group of companies, it will
continue to operate as an
entirely stand-alone
organisation from Virtual1. It will
maintain its own distinct brand,
customer base and senior
leadership team. This
acquisition will give the team at
PacketFront the fi nancial
investment to more rapidly open
up new markets within the UK
and internationally.”
PLAN.COM LAUNCHES NEW INNOVATIVE PLATFORM
plan.com has launched my.plan
– a fi rst-of-its-kind platform for
businesses to connect,
confi gure and control all of their
business communications in
one place, and in real time.
With streamlined navigation,
robust analytics and real-time
insights available, my.plan is set
to transform how businesses
manage, control and optimise
their workforce connectivity,
from 1 employee to more than
10,000.
Among the key features of the
new platform include:
• In-depth reporting with
insights so detailed a user
can analyse every call, text or
byte of data consumed on
any device, at any time and in
by
real time
• Pinpoint location tracking,
providing complete oversight
from worker to workforce
• Easy to use spend controls
and productivity tools, along
with device and security
features to remove the threat
of malicious content with the
touch of a button
• Robust enterprise-level
features and support
provided by the awardwinning
team at plan.com
Dan Craddock, CEO and plan.
com co-founder, commented
“Reliance on technology and
telecommunications has never
been greater, with businesses
and customers alike demanding
more than ever: more data,
better service,
24/7 access,
more fl exibilty,
and faster
connectivity – all
delivered
yesterday,
unlimited and at
the best price. For
the telecoms
industry, that’s a real
and diffi cult challenge. In a
world of unlimited connectivity,
how can providers and Partners
add real value when the only
differentiator is price?
“Our cutting-edge technology
gives businesses capabilities
beyond that of a national
telecoms network, with
features, data and insights
completely customised to their
needs. It’s going to completely
revolutionise the way
businesses approach their
communications, putting them
front and centre of the
process…exactly where they
belong.”
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6 | Comms Business Magazine | August 2020 www.commsbusiness.co.uk
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