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ARROW
Check Point`s Managed Service
Provider Program is now available on
ArrowSphere, Arrow`s global multi-tier
cloud platform for the channel. Check
Point CloudGuard IaaS can now be
licensed as a Pay-As-You-Go model
through ArrowSphere by channel
customers.
69%
of IT security decision makers are
concerned they would lose customers
following a data breach - Kaspersky
SOPHOS
Sophos has introduced a new “Xstream”
architecture for Sophos XG Firewall
with high performance Transport
Layer Security (TLS) traffi c decryption
capabilities that eliminate signifi cant
security risk associated with encrypted
network traffi c.
8×8 ANNOUNCES EVERYCLOUD PARTNERSHIP
8×8 HAS ANNOUNCED its expansion into the
South West of England with cloud
communications consultancy, EveryCloud.
This continued partnership will now enable
8×8 to extend its channel reach even further,
capitalising on the burgeoning South West
contact centre market.
EveryCloud is an cloud communications and
security provider with offi ces across the UK,
supporting clients in a variety of sectors –
including global fi nancial services fi rms BDO
and Homeserve PLC, professional sports
organisations such as Everton Football Club,
restaurant chains Côte Brasserie and Searcys
– and Europe’s largest cinema operator, ODEON
Cinemas Group.
Keith Jackson, Director Channel Sales EMEA
at 8×8, said: “EveryCloud is a key strategic
partner for us and we’re delighted to build our
relationship with them by expanding across the
UK into the South West. We’re seeing fantastic
results from companies implementing our 8×8 X
Series that are better equipped to rapidly
respond to customer queries, increase call
volumes and analyse productivity for strategic
planning. We’re excited to continue our work
with EveryCloud and to take 8×8 X Series into
even more businesses in the South West and
beyond.”
RIBBON LAUNCHES INTELLIGENT EDGE
RIBBON COMMUNICATIONS HAS introduced its Intelligent Edge
portfolio, which includes the new EdgeMarc 6000. The cloud and
premises solutions portfolio securely connects and enhances
enterprise voice and data applications, including Microsoft Teams,
while delivering service assurance, advanced analytics, security,
policy and routing capabilities for cloud applications.
“Our Next Generation Intelligent Edge portfolio gives managed
service providers the ability to offer their business customers one
of the broadest portfolio of Microsoft-certifi ed enterprise edge
solutions on the market,” said Patrick Joggerst (pictured), EVP of
Business Development and Chief Marketing Offi cer for Ribbon. “In
addition to delivering business-class data and voice services, it
allows them to signifi cantly reduce total cost of ownership by
having the ability to centrally provision, secure, monitor, manage
and troubleshoot their
UCaaS, SIP Trunking and
Direct Routing service
offerings.”
Joggerst added, “The
portfolio’s advanced
resiliency, traffi c
prioritisation and remote
monitoring capabilities
combined with
management from
Ribbon’s EdgeView
Service Control Center
allow service providers to
adhere to service level
agreements in their
managed offerings.”
Avaya introduces AI Routing with Afi niti
AVAYA AND AFINITI have
announced Avaya AI Routing
with Afi niti AiRo, a new offering
in the Avaya IX Contact Center
portfolio that enables
companies of all sizes and
industries to improve customer
interactions and employee
engagement by optimally pairing
customers with contact center
agents using artifi cial
intelligence.
The AI Routing solution
identifi es subtle and valuable
patterns in human interactions,
which facilitates better pairings
between a customer and the
optimal agent to drive better
outcomes from resulting
conversations. The product
represents a signifi cant
step-change in the availability
of AI-driven behavioral pairing
technology for organisations of
any size, rather than solely large
enterprises, expanding the total
addressable market by millions
of agents.
14 | Comms Business Magazine | March 2020 www.commsbusiness.co.uk
/www.commsbusiness.co.uk