INTERVIEW Gamma
“Whilst a customer may be prepared to wait a few seconds during set up, if voice cuts out, it can be extremely
annoying and unusable” David Doherty, Product Director of Data Services at Gamma
Gamma Highlights MSP
Opportunities
Whilst telecoms
connectivity may
be viewed as a
commodity, the quality
of the network services and the
experience of the end customer,
is still a major dierentiator.
With the right tools and
the right information, Gamma
aims to enable its reseller
partners to seize this market
opportunity by delivering
superior services to their
customers. To achieve this,
Gamma has adopted, and
is sharing with partners,
the Highlight network and
application monitoring and
reporting platform.
David Doherty, Product
Director of Data Services
at Gamma says, “As
businesses make the move
to cloud, services, quality
and performance of their
connectivity have become even
more important and are, in
fact, crucial to the businesses
that use them. Companies
can have a range of critical
applications but if they can’t
access those applications in the
cloud then that business will
grind to a halt.
In my past working life,
I was a CIO in a number of
Service Providers and much of
my focus has been in search of
tools that are useful to us and
our customers; tools that are
robust and user friendly, not
complicated and confusing.
Highlight ticks all the boxes.”
Highlight delivers clear,
real-time visibility into the
performance of managed
communications including
voice, data and mobility
services. e cloud-based service
Managed Service Providers are always looking for new applications to add to their
portfolio offerings – especially those that can be bundled within propositions that
further lock in their customers by extending their capabilities.
Partners have their own
unique access to Highlight to
see how services are performing
and can share that information
with all their end customers.
David Doherty concludes,
“Everyone involved from
the end-user customer,
Channel Partner and our
Operations teams now has
full transparency of service
performance. Being able to
see at a glance, the patterns of
what’s happening or changing,
and then being able to forecast
and adapt the design, gives
partners the chance to contact
the customer and oer valuable
advice.
is is a major benet for
both parties and partners can
truly oer a managed service.”
© everythingpossible-stock.adobe.com
has been fully integrated within
Gamma’s entire IT estate
and customer environments,
monitoring every endpoint that
Gamma supplies, both direct
and indirect.
According to Doherty, the
ability to see how applications
are performing is vital.
“If there is problem or even
a change of usage, Highlight
sends an alert. Spotting a
problem today is good, but it’s
even better to see if services are
slowly degrading. UCaaS and
video/voice sharing services
in particular cannot tolerate
poor performance. And whilst
a customer may be prepared to
wait a few seconds during set
up, if voice cuts out, it can be
extremely annoying.”
One Portal for all
Gamma is working to ensure
its partners know that
Highlight is available for them
to forecast performance and
work proactively with their
customers.
Andy Scutt, Sales Account
Director at Highlight explains
how partners can make the
most of Highlight.
“We are working closely with
Gamma to equip their partners
with Highlight. It enables them
to bring all their network and
application services together
under one platform to deliver
a single view across all IT
services. is provides visibility
where they may have had none
before or removes the need to
access multiple portals.”
50 | Comms Business Magazine | July 2019 www.commsbusiness.co.uk
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