BYTES... SCANSOURCE - FIRST MASTER
www.commsbusiness.co.uk
COMMS NEWS
July 2020 | Comms Business Magazine | 5
GLIDE
Glide has reported remarkable growth
in the UK’s Wholesale Channel market.
Having started from scratch just over a
year ago, Glide now has more than 300
partners who are utilising the Glide fi bre
network.
MEETINGS
Gartner has announced that by 2024,
driven by remote work and changing
workforce demographics, in-person
meetings will account for just 25 percent
of enterprise meetings (a drop from 60
percent prior to the pandemic).
ACER
Westcoast will now stock the full Acer UK
commercial product portfolio. ACER UK
has seen growth within all sectors of the
commercial market (SMB, Mid-Market,
Enterprise and Education) in four
consecutive quarters.
AGENT FOR ACO
SCANSOURCE HAS ANNOUNCED
availability of the new Avaya
Cloud Offi ce by RingCentral
solution in the UK. The workfrom
anywhere cloud solution,
which provides unifi ed
communications across voice,
video, team messaging, fi le
sharing and fax, is now
available to partners in the UK
through ScanSource Cloud
Services. ScanSource is the
fi rst Master Agent for Avaya in
EMEA.
For VARs, ScanSource Cloud
Services provides a new route
to market, enabling them to
begin the transition to a
recurring revenue model.
Partners in need of additional
support and guidance in
building a cloud practice can
access ScanSource’s
comprehensive training
resources.
“We are pleased to offer our
partners Avaya’s complete suite
of solutions, enabling them to
accelerate their cloud
transformation, while also
delivering communications
solutions to their end users in
their preferred consumption
model,” said Marcus Ollenbuttel,
Senior Vice President, Europe
Digital Distribution, ScanSource.
Alison Hastings (pictured),
Regional Channel Leader, Avaya
UK&I commented, “Under our
programme, Agents – who sign
with a Master Agent – can
connect end-user prospects
directly to Avaya, then we
handle the rest of the
transaction, including
contracting, billing, and
managing the actual service for
the customer. This helps us
address the rapidly rising
demand for cloud services
whilst simplifying the
onboarding and deployment
process. As Agents no longer
need to meet specifi c solution
requirements to become an
authorised Avaya reseller, they
can also improve their cloud
portfolio and increase market
share, even if they are not
directly aligned to
communications.”
TTB announce 50% reduction in ETCs
THE TEAM ACROSS TalkTalk Business
have been working closely with DCMS,
Ofcom and Openreach over the last few
months to ensure that they support
partners and their customers during
these challenging times.
Last month TalkTalk Business
announced a 50% reduction in Early
Termination Charges (ETCs) on all
Ethernet Circuits for partners, where a
customer has gone into administration.
This is in addition to the support TTB
has announced previously, including:
• A ‘hibernation’ period that Partners
can leverage to support a signifi cant
proportion of small and medium sized
business
• We’ve introduced a promotion on our
EAD and EoFTTC products, offering 6
months free line rental for hospitals,
care homes and other COVID-19
response projects.
• We have also launched free fi bre
upgrades for NHS workers and
clinicians who require additional
bandwidth to effectively manage
consultations from home.
• Finally, we continue to offer a High
Level Escalation pathway for priority
projects, with a total of 1,174
managed since the start of the crisis.
A process that has been very
successful and we are proud to have
supported our Partners in delivering
many important CNI projects,
including 18 hospitals (including
London’s Nightingale Hospital) 38
care homes, 130 schools and
upgrading bandwidth at over 180
supermarket click & collect locations.
Richard Thompson, Managing
Director of Indirect at TalkTalk
Business, commented “This is of course
a fast moving situation, which will
monitor closely to ensure we continue
to offer our Partner community and
their customers the ongoing support
needed at this diffi cult time.”
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