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BYTES... ICUK launch
COUNTY BROADBAND
Following a £46m investment from
Aviva Investors, County Broadband is
commencing the roll out of its ultrafast
full fibre broadband network across
villages in the East of England.
PATENT
Contact centre technology specialist
Ultracomms has been awarded a
European patent for its answer machine
detection technology, AMD+.
25%
Gartner says 25% of customer service
interactions will involve AI technology
by next year
AI TAKEOVER
The number of big British businesses
using Artificial Intelligence (AI)
powered assistants will overtake those
employing people as personal assistants
(PAs) and secretaries for the first time
during 2019, according to Beaming.
DIY resilient
connectivity
ICUK HAVE ANNOUNCED version
19 of its control panel. Amongst
a raft of improvements is a
significant new feature to aid the
quoting experience surrounding
resilient and failover leased line
circuits.
ICUK works with a total of 7
fibre, and 2 broadband carriers,
each complement each other in
one form of another. They utilise
multiple fibre providers to the
client, as well as achieve physical
resilience within ICUK’s network,
and redundant hardware on site.
The quoting tool allows you to
see in seconds what resiliency
options can be delivered taking
into account fibre availability and
the POP locations.
ICUK has carried across design
concepts from their standard
Internet access and point-topoint
quoting, highlighting the
cheapest options in green,
and providing full break down
of costs, down to a daily level,
when customers select a specific
quote.
Paul Barnett, Director, says
“We have seen an increasing
trend towards businesses
not just taking up Ethernet,
but actively pursuing resilient
40%
of UK businesses see cyber threats as
the biggest risk to 5G adoption
Data Security –
Prevention or Mitigation?
Read the full story on pg 44
Exponential-e
launches
Software Defined
Digital Platform
EXPONENTIAL-E HAS ENHANCED
its Software Defined Digital
Platform (SD-DP) — an integrated
platform designed to underpin
any organisation’s digital
transformation. The SD-DP is
comprised of core and edge
computing, bonded with SD-WAN
and SD-Data Centre.
Lee Wade, CEO & founder
of Exponential-e, commented
“With this evolution of our SD-DP,
Exponential-e customers have
the assurance and confidence
that their digital transformation
(DX) partner has the full range
of professional services and
capabilities to help them on their
DX journey. Concerns around
cloud complexity, business
continuity and security can be
consigned to the past, along with
fretting about fixing their legacy
systems. We take care of that.
Our most recent technological
development for the SD-DP is
our Cloud Management Platform
(CMP). This allows our customers
to manage their data and cost
bases of multiple cloud platforms
through a single pane of glass.
The CMP is a vital addition
to our service offering. As
organisations seek to access
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designs simply because
downtime is just too costly to
the business. Regardless of
whether a budget can extend to
a resilient Ethernet connection,
or simply making use of available
broadband technologies for
failover, our quoting tool now
presents all options.”
more bandwidth-hungry
services alongside technologies
demanding more computing
power – such as virtual reality,
augmented reality, and mixed
reality (VR / AR / MR) – customers
increasingly need access to
real-time cloud performance
and cost data. The SD-DP now
offers customers all of this, safe
in the knowledge that costcontrol,
security and compliance
standards are being met.”
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6 | Comms Business Magazine | March 2019 www.commsbusiness.co.uk
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