EVENTS Channel Live 2019
Register for free
www.channel-live.co.uk
GREGG WIDDOWSON, CUSTOMER
EXPERIENCE SOLUTION SALES
LEADER, UK AND IRELAND - AVAYA
Gregg Widdowson is the Customer
Experience Solution Sales Leader for
the UK and Ireland specialising in the area
of Digital Customer Engagement strategy and
solutions. In this role Gregg is responsible for providing insight into
key customer service trends and digital transformation for Avaya’s
strategic customers and business partners. Gregg has over 25
years of experience in the IT and Telecoms industry and has held
a number of positions within Avaya including UK Enterprise Sales
Engineering Manager, Contact Centre Consulting Systems Engineer
and EMEA Contact Centre Practice Leader for Avaya Professional
Services. He holds a Bachelor of Science (Honours) from the
University of Bristol.
DAY 1
Alan Mackie, Chief Marketing and Product
Offi cer - Gamma
With new entrants to the market and
customers increasing demands for a joined
up ICT environment, many channel partners are
looking to differentiate themselves and establish their
value. In a world where customers can buy almost anything online,
long-term success in the channel will depend on more than product
alone and with so many vendors available to partner with, old and
new, choosing the right one can be a daunting task. Alan Mackie will
be sharing how resellers can successfully navigate their business
and thrive in an ever-changing market.
DURING THIS SESSION DELEGATES WILL LEARN:
1. How the channel market has changed and the impact this has had
on resellers
2. How resellers can establish their value and bring this to their
customers
3. Adopting a true UC approach to cater to customer demands
4. Why fl exibility is key to long term success
5. What resellers should be looking for in their partnerships for a
successful channel business
GAVIN JONES, MANAGING DIRECTOR OF MOBILE
OPERATOR, MEDIA AND BROADCAST AND CHANNEL
DIVISIONS AT BT WHOLESALE
CBM: What is the future of the network?
GJ: BT is investing £6 billion over the next three years, to expand our
high-speed network footprint, which will ensure BT is building a network
that will position UK businesses at the forefront of the race to defi ne
the future. We provide a network built for business connectivity and
a network that can reroute traffi c in less than 3 milliseconds, already
providing bandwidth fl exibility between 10Gb and 100Gb.
CBM: How does 5G fi t in?
GJ: We’re in the process of evolving to a full fi bre and 5G future which
is both a challenge and an opportunity. Network leadership in 4G
will be the foundation for the success of 5G. We’re in the process of
building the UK’s fi rst 5G network, with 1,500 5G sites going live in
2019. These networks will be positioned in the busiest areas of our six
launch cities, such as; Hyde Park, Manchester Arena, Edinburgh train
station and Birmingham’s Bullring with the objective of transitioning
16 cities by end of 2019.
20 | Comms Business Magazine | August 2019 www.commsbusiness.co.uk
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