CLOUD SERVICES / SOFTWARE - CONTENT GURU
COMPANY PROFILE
Pioneer in cloud communications, Content Guru, supplies mission-critical Customer Engagement and
Experience solutions for thousands of large organisations across the globe. Content Guru has been
positioned as a Leader in Gartner’s 2019 Magic Quadrant for Contact Center as a Service in Western
Europe, with the highest for ability to execute overall.
Content Guru’s cloud-fi rst platform, storm®, offers virtually limitless scalability, unmatched
integration capabilities and industry-leading AI. storm is used by organisations across Europe, the
US and Asia-Pac, in sectors ranging from fi nance and government through to travel and utilities.
Customers relying on storm for mission-critical services include UK Power Networks, G4S, Serco, Rail
Delivery Group and Rakuten.
global growth as a company by expanding its
channel partner base. Content Guru has also
launched new go-to-market models, with
referral, distribution, wholesale and master
agent models, to help drive global growth
through a broader range of partners. Building
on strong foundations in the US, Europe and
Asia Pac, Content Guru continues to broaden
its CCaaS presence across the world.
PRODUCTS & SERVICES
u Call & Contact Centres
u Call Management
u Call Recording
u Cloud Services/Software
u Hosted Telephony
u M2M/ IoT
u SaaS
u Unifi ed Comms
www.contentguru.com
T: 01344 524 401
E: ChannelPartners@contentguru.com
@cgchirp
Overview of products and services
storm enables resellers to deliver best-in-class
Customer Engagement and Experience solutions
at competitive and affordable price points.
Services include:
• Omni-channel cloud contact centre,
predictive dialling, customer self-service,
call and screen recording, and real-time and
historical reporting.
• Unifi ed Communications including inbound
and outbound services, iPBX telephony,
business continuity and audio conferencing.
• Integration capabilities that converge data
and customer communications into one
centralised environment, making it easier
for staff to work effi ciently to solve incoming
enquiries.
• Artifi cial Intelligence, intelligent automation,
Natural Language Processing and chatbot
solutions, predicting customer demand,
supporting human interactions and creating
automated responses to basic enquiries.
The unique selling points
• storm offers intelligent automation, complex
integrations, unrivalled scalability and
feature rich capabilities in a single, unifi ed
platform.
• storm converges omni-channel contact
centre, customer engagement, unifi ed
communications, and deep third-party
integration in a single browser-based
interface for agents.
• storm adds value to your clients’ existing
communications estates by working in a
hybrid environment, overlaying powerful
new features while allowing organisations to
make the most of their previous investments.
The benefi ts to the Partner
Content Guru offers resellers market-leading,
differentiated customer experience solutions
that will greatly appeal to all of their customers
regardless of vertical or segment and are
‘easy to sell’. The proposition is based around
healthy reseller margins, experienced pre-sales
support, expert project teams, and strong
technical and customer support services.
Content Guru helps its partners to create
strong end-user business propositions through
a solution selling philosophy, complemented by
their own value proposition.
How a Partner can add the product/service to
their portfolio
Content Guru provides extensive reseller
support in the form of:
• A partner provisioning portal to allow
services to be rapidly deployed and created
by non-technical staff using Content Guru’s
unique service creation environment, storm
FLOW™.
• Training and ongoing support.
• Sales and marketing collateral.
• Battle cards (e.g. ’how to spot a storm
opportunity’).
Additional Information
Content Guru is looking to accelerate its
20 | Channel Profi les 2020 www.commsbusiness.co.uk
/www.contentguru.com
/www.commsbusiness.co.uk
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