BOARDING I NNOVATION
Seamless A high degree of standardisation in operational
processes is required to ensure efficient and
effective air traffic management, during the
CONCEPTS flight stages and ground-handling stages. Deviations and
disruptions in the complex and closely interlinked handling
processes often lead to delays, which as the day progresses
can have an increasingly negative effect on airline
operations – and indeed of the entire air traffic network.
Ground-handling processes can be collectively
considered under the term ‘turnaround’ and consist of
the unloading and loading of freight and baggage,
refuelling, cleaning, inflight catering, and the boarding
and disembarking of passengers. In this context, aircraft
turnaround is mainly controlled by operational experts.
On the other hand, the critical aircraft-boarding process
is to a large extent driven by passengers, and the speed of
boarding is influenced by their prior experience of flying
and their willingness or ability to follow procedures.
Passengers also demand ever-greater efficiency and
comfort from their travel experiences, and 60% of
passengers see non-efficient queuing at the boarding gate
as major ‘pain point’ in their desired seamless journey1.
ANNUAL SHOWCASE 2020 019