Future Focus | 
 1994 
 A second edition followed  
 in our launch year, featuring  
 input from a fresh ITSWC  
 face, ERTICO’s Eric Sampson 
 1995 
 Traffic went quarterly – three  
 seasonal editions, followed  
 by a bumper 352-page  
 Annual Review 
 Traffic Technology International September/October 2019 
 www.TrafficTechnologyToday.c 008 om 
 1996 
 Traffic adopted its current  
 bimonthly frequency, in  
 addition to the giant  
 annual review 
 1997 
 Our ITS World Congress  
 preview focused on the event  
 in Berlin – and even had  
 a cover-mounted info CD!  
 1998 
 Advanced driver information  
 systems were in their infancy  
 in the late ‘90s. Traffic gave  
 a taste of the future 
 Rearview mirror 
 In 25 years, I see every road as a toll  
 road. The concept of tolling will  
 be in place but utilized very  
 differently. Drivers, or more  
 likely passengers, will use  
 mileage-based user fees in a  
 Mobility-as-a-Service setting,  
 where users pay to get where  
 they are going, and companies  
 with fleets of vehicles (like an  
 upgraded Uber) will be  
 responsible for paying mobility  
 usage fees much like a utility service  
 today.  
 I used to say this is an evolution, not a  
 revolution, but that’s changing. The addition of  
 first-and-last-mile solutions are revolutionizing  
 our current transportation markets. A quarter  
 century ago, most agencies were collecting cash  
 from US$100 million toll plazas. Fifteen years  
 ago, we had agencies converting to electronic  
 tolling. Today, most agencies have or are  
 switching to all-electronic tolling. AET sets up  
 dynamically-priced transportation options,  
 which reduces fixed roadside equipment  
 required for revenue collection. Reflecting on  
 the past 25 years, we have already seen toll  
 collection go through dramatic changes – would  
 we have believed back then that drivers would  
 never have to stop to pay tolls?  
 Changes the next 25 years will be far more  
 dramatic than the shifts we have already seen. A  
 key element for this disruption is the increased  
 availability of data to make more informed  
 decisions. Emerging technologies such as  
 electric cars and autonomous vehicles, selfservice  
 contact centers, and better mapping  
 systems will change mobility options. If we  
 don’t revolutionize the way we are preparing,  
 we will not be ready for the drivers of the future. 
 Trends in the electric car and autonomous  
 vehicle market will emerge, as  
 dependence on oil and gas imports  
 decline due to increased geopolitical  
 tensions. Ten years ago, we said we  
 must start with legislation, studies  
 and pilots. Today, we see  
 innovations deployed continuously  
 and consumers buying smarter  
 vehicles, actively pushing for  
 further advancement in the  
 industry. Politics and policy practices  
 are not keeping pace with consumer  
 demand. Technologies today are being  
 designed to be compatible with other user  
 systems to provide a connected and personal  
 experience that is consumer-centric. Many  
 products are now equipped with a personal  
 assistant like Alexa or Siri, helping guide  
 product use while personalizing the experience.  
 Companies provide convenience while  
 gathering empirical data from consumers to  
 build better products in the future. It will be as  
 simple as using voice recognition programs to  
 ask for a car to pick you up. Payment will be  
 linked to a biometric recognition system,  
 where you verbally confirm the expense  
 with a quick yes or no. 
 Road map to the future 
 A fundamental element to autonomous vehicles  
 will be accurate, crowdsourced, heuristic maps.   
 Mapping will transform from static routes that  
 guide drivers and vehicles to their destinations  
 into dynamically-enabled ecosystems that  
 optimize transportation networks and minimize  
 delays, conflicts and congestion. 
 There will not be a need for customer service  
 centers. Private companies will provide these  
 services through “fully automated multi-use  
 contact centers.” Infotainment systems built into  
 vehicles will contain location and identification  
 Changes in the  
 next 25 years  
 will be far more  
 dramatic than the  
 shifts we have already  
 seen. A key element for  
 this disruption is the  
 increased availability  
 of data to make more  
 informed decisions 
 JJ Eden, executive director,  
 North Carolina Turnpike  
 Q: What do you hope  
 will be the biggest  
 positive change in  
 transportation in  
 25 years’ time? And  
 what should we be  
 doing now to help  
 bring about this  
 change? 
 
				
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