PAYMENT SYSTEMS |
186 Intertraffic World | Annual Showcase 2020
Above: Suzo Happ’s
Bill-to-Bill product
offers authentic
bill recognition and
features sensors
that protect against
counterfeits
transfer of data ensures accurate
reconciliation between the cash and
its originating payment device and
can assist in generating automatic
alerts if the correct or expected
value of cash is not processed.
This is just one simple example
of the impact integrated payment
platform technology can have on
the daily operations of a business. It
takes the challenges that operators
are currently working around
and provides long-lasting and
reliable solutions.
Unique challenges
Integrated payment platform
technology meets the unique needs
of the industry it serves. When
developing CashComplete Connect,
Suzo Happ learned quickly that
payment management processes are
far too complex for an out-of-the-box
solution. Certain capabilities, such
as real-time visibility of payments,
accurate end-of-day reconciliation
and increased security are without
doubt universally useful, but other
capabilities varied in importance
and process by industry.
To meet these more varied needs
by industry, Suzo Happ developed
multiple editions of its platform.
CashComplete Connect – the
transportation edition – launched in
July 2019 and was built specifically
to meet the payment management
needs of the fare or payment
collecting transportation industry,
inclusive of bus, rail, metro, parking,
kiosks and so on.
In discussions with its
international customer base, what
Suzo Happ was finding was that the
transportation industry struggled
with supporting self-service payment
options that accepted cash, managing
the overall cost of accepting cash and
utilizing human resources most
effectively. Transport operators
continually face the need to ensure
staff are front-of-house providing
customer
service.
However,
this reduces
the ability of
employees to
oversee paymentrelated
processes
and cash handling
in the back office.
In a case like
this, the operator
may employ a
recycling cash
solution, such as
CashComplete
RCS-700, which
automates all
back-office
operations so
that staff spend
less time on
administration and
can focus more on
customer service
rather than cash
management.
Bridging the gap
To enhance
protections around
accepting cash
payments, operators
may employ a bill
validator and recycler such as
Suzo Happ’s Bill-to-Bill solution,
which provides authentic bill
recognition and protects against
counterfeits through advanced
sensor technology.
Using automated technologies to
bridge process gaps helps operators
be more customer-centric, minimizes
back office time for all staff and
mitigates some of the risk inherent
in the acceptance of cash payments.
Other benefits of this integrated
payment platform unique to the
transportation industry include
bringing cash and ticket data
together to give users a complete
picture of payment operations in one
integrated, customizable view.
The software fully integrates
with ticket transaction
systems and the data is
available at several
levels, including
the sales collection
employee or device
level. This gives users
the ability to log and
track employee or
device status to view
real-time balances,
transactions and
statistics. Advanced
analytics support
long-term planning
efforts, such as route
management, cash
management, and
resource optimization.
Lowering the barriers
Most transport operators
have payment management
ecosystems that, while
functioning, are not optimized.
These systems cannot reach
full functionality until the
process gaps are closed. It
can feel daunting to consider
changing or rebuilding
elements of the current ecosystem,
but implementing an integrated
payment platform may not be
as difficult as one might think.
In the case of Suzo Happ’s
CashComplete Connect platform,
the solution was built hardwareagnostic,
allowing transportation
providers to leverage the benefits
of the integrated platform with their
existing hardware and removing the
barriers of intelligently connecting
the hardware, software and backoffice
systems within the payment
management ecosystem.
Integrated payment platforms are
the future of payment management,
keeping an organization’s unique
payment ecosystem healthy and fully
functioning for years to come. n